Chaudhary Shambhu
Hotel Management ホテル運営
Yokohama,715-1
Overview
6
6
years of professional experience
2
2
Languages
Work History
Manager
Manager Assistant
02.2023 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Controlled costs to keep business operating within budget and increase profits.
- Maintained professional, organized, and safe environment for employees and patrons.
- Improved safety procedures to create safe working conditions for workers.
Hotel Waiter
Resturant
04.2022 - 02.2023
- Addressed customer concerns promptly and professionally, resolving issues effectively to maintain positive relationships with patrons.
- Enhanced guest satisfaction by providing exceptional dining experiences through attentive service and timely delivery of orders.
- Maintained clean and organized table settings, ensuring a comfortable and inviting atmosphere for guests.
- Coordinated with banquet staff during events to ensure seamless execution of service plans for large groups of attendees.
- Collaborated with kitchen staff to accommodate special dietary requests, resulting in positive guest feedback.
- Asked diners about meals to assess satisfaction and collect vital feedback to improve operations.
- Refilled beverage glasses, cleared and reset tables, and stocked service areas.
- Served meals to customers according to established guidelines.
- Maintained clean and safe work environment.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Assisted customers in selecting menu items, answering questions and providing general information.
- Offered knowledgeable suggestions about foods and related wine pairings to guests with discerning tastes.
- Prepared special services for guests such as honeymoon and other romantic packages.
- Protected guests by following proper food handling procedures.
- Met guests' needs by delivering meals and snacks and retrieving additional items.
- Verified accuracy and quality of orders before delivery.
- Contributed to the hotel''s reputation for excellent service by consistently receiving positive reviews from satisfied customers.
Hotel Front Desk Clerk
Frontier Communications
04.2019 - 04.2022
- Assisted guests with inquiries and resolved issues promptly, ensuring positive feedback.
- Responded to guest inquiries and resolved complaints to establish trust and increase satisfaction.
- Collaborated with housekeeping to maintain room readiness, enhancing guest comfort.
- Provided exceptional customer service through active listening and empathetic communication, resulting in increased guest satisfaction ratings.
- Collected room deposits, fees, and payments.
- Maintained a clean and organized front desk area, creating a welcoming environment for guests.
- Managed a high volume of calls, directing guests to appropriate departments and services.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Updated guest records with pertinent information to provide personalized service during their stay.
- Trained staff to provide excellent customer service, apply best practices and comply with procedures.
- Completed late check-ins and directed guests to rooms and facilities.
- Conducted regular security checks throughout the property, contributing to a safe environment for both guests and staff.
- Developed and maintained positive relationships with guests for satisfaction.
- Trained new staff members in customer service techniques and hotel operations.
Education
Hotel Management - Tourism And Hotel Management
IRYO BUSSINESS TOURISM INFORMATION VOCATIONAL SCHO
Machida03.2019
Japanese Language - Language
YMCA INTERNATIONAL SCHOOL
Kanagawa03.2017
Hotel Management
Madhya Bindu Multiple College
Nepal04.2014
Timeline
Manager
Manager Assistant
02.2023 - Current
Hotel Waiter
Resturant
04.2022 - 02.2023
Hotel Front Desk Clerk
Frontier Communications
04.2019 - 04.2022
Hotel Management - Tourism And Hotel Management
IRYO BUSSINESS TOURISM INFORMATION VOCATIONAL SCHO
Japanese Language - Language
YMCA INTERNATIONAL SCHOOL
Hotel Management
Madhya Bindu Multiple College