Overview
Work History
Education
Timeline
Generic
Chaudhary Shambhu

Chaudhary Shambhu

Hotel Management ホテル運営
Yokohama,715-1

Overview

6
6
years of professional experience
2
2
Languages

Work History

Manager

Manager Assistant
02.2023 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Controlled costs to keep business operating within budget and increase profits.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Improved safety procedures to create safe working conditions for workers.

Hotel Waiter

Resturant
04.2022 - 02.2023
  • Addressed customer concerns promptly and professionally, resolving issues effectively to maintain positive relationships with patrons.
  • Enhanced guest satisfaction by providing exceptional dining experiences through attentive service and timely delivery of orders.
  • Maintained clean and organized table settings, ensuring a comfortable and inviting atmosphere for guests.
  • Coordinated with banquet staff during events to ensure seamless execution of service plans for large groups of attendees.
  • Collaborated with kitchen staff to accommodate special dietary requests, resulting in positive guest feedback.
  • Asked diners about meals to assess satisfaction and collect vital feedback to improve operations.
  • Refilled beverage glasses, cleared and reset tables, and stocked service areas.
  • Served meals to customers according to established guidelines.
  • Maintained clean and safe work environment.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Assisted customers in selecting menu items, answering questions and providing general information.
  • Offered knowledgeable suggestions about foods and related wine pairings to guests with discerning tastes.
  • Prepared special services for guests such as honeymoon and other romantic packages.
  • Protected guests by following proper food handling procedures.
  • Met guests' needs by delivering meals and snacks and retrieving additional items.
  • Verified accuracy and quality of orders before delivery.
  • Contributed to the hotel''s reputation for excellent service by consistently receiving positive reviews from satisfied customers.

Hotel Front Desk Clerk

Frontier Communications
04.2019 - 04.2022
  • Assisted guests with inquiries and resolved issues promptly, ensuring positive feedback.
  • Responded to guest inquiries and resolved complaints to establish trust and increase satisfaction.
  • Collaborated with housekeeping to maintain room readiness, enhancing guest comfort.
  • Provided exceptional customer service through active listening and empathetic communication, resulting in increased guest satisfaction ratings.
  • Collected room deposits, fees, and payments.
  • Maintained a clean and organized front desk area, creating a welcoming environment for guests.
  • Managed a high volume of calls, directing guests to appropriate departments and services.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Updated guest records with pertinent information to provide personalized service during their stay.
  • Trained staff to provide excellent customer service, apply best practices and comply with procedures.
  • Completed late check-ins and directed guests to rooms and facilities.
  • Conducted regular security checks throughout the property, contributing to a safe environment for both guests and staff.
  • Developed and maintained positive relationships with guests for satisfaction.
  • Trained new staff members in customer service techniques and hotel operations.

Education

Hotel Management - Tourism And Hotel Management

IRYO BUSSINESS TOURISM INFORMATION VOCATIONAL SCHO
Machida
03.2019

Japanese Language - Language

YMCA INTERNATIONAL SCHOOL
Kanagawa
03.2017

Hotel Management

Madhya Bindu Multiple College
Nepal
04.2014

Timeline

Manager

Manager Assistant
02.2023 - Current

Hotel Waiter

Resturant
04.2022 - 02.2023

Hotel Front Desk Clerk

Frontier Communications
04.2019 - 04.2022

Hotel Management - Tourism And Hotel Management

IRYO BUSSINESS TOURISM INFORMATION VOCATIONAL SCHO

Japanese Language - Language

YMCA INTERNATIONAL SCHOOL

Hotel Management

Madhya Bindu Multiple College

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Chaudhary ShambhuHotel Management ホテル運営