Chandima Gamage
Field Service Engineer
Nagareyama,Chiba
Summary
Energetic Field Service Engineer with 6-year background performing machine repairs, installations and troubleshooting. Committed to providing optimum service support through phone and personal visits. Proficient in investigating and troubleshooting common problems and providing efficient, courteous and professional repair services. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
10
10
years of professional experience
7
7
years of post-secondary education
Work History
Field Service Engineer
TOMRA Sorting K.K.
6 2018 - Current
- Sorting Machine installation and commissioning.
- Sorting Programs Optimization for FOX Machines.
- Enhanced customer satisfaction with prompt and efficient troubleshooting of complex technical issues.
- Provided technical support to troubleshoot, repair and maintain operational efficiencies in mechanical, and electrical systems.
- Demonstrated to customers proper methods for operating equipment after it had been installed.
- Established strong relationships with customers through clear communication and consistent follow-up on outstanding issues.
- Mentored new staff members, providing guidance and support during their onboarding process.
- Assisted in creation of comprehensive documentation for customer training and maintenance tasks.
Site Manager
AUSCEY Integrated Services
12.2013 - 02.2018
- Cleaning and Maintenance NSW Rail
- Assumed responsibility for personnel deployed to work site.
- Monitored, coached, and supervised team of 10 employees in 2017.
- Handled risk management assessments and supervised decisions.
- Promoted positive teamwork within worksite through clear communication and collaboration on shared tasks.
Customer Service Engineer
Foresight Techno Co.,Ltd.
4 2009 - 6 2013
- Accelerometer calibration/Data analyses
- RF(Radio Frequency) sensor calibration
- Microphone calibration
- Amplifiers/signal conditioner calibration and repairing
- Customer Support (Technical/Marketing)
- Conducted thorough audits of internal calibration processes, driving continuous improvement initiatives within the department.
Education
GCE Advanced Level - Mathematics And Science
Ibbagamuwa Central College
Kurunegala,Sri Lanaka 08.1999 - 08.2001
Bachelor of Science - System And Communication Engineering
Shonan Institute of Technologic
Fujisawa City, Kanagawa 04.2005 - 03.2009
Diploma - Leadership And Management
Australian Pacific College
189 Kent St , Sydney ,NSW 2000 07.2016 - 07.2017
Skills
Electrical Component installation
undefinedTel
(+81) 80-6659-3995
Country Of Birth
Sri Lanka
Language Spoken
Japanese, English, Sinhala
Personal Information
- Date of Birth: 09/01/1983
- Gender: Male
- Nationality: Japanese
References
- Seji Okamoto, Section Chief and Manager Service Department 2, (+81) 3-5665-9315, [s-okamoto@foresight-t.co.jp]
- Thushan Somapala, HR Manager, (+61) 414-179-996, [info@auscey.com]
- Kohei Sekiguchi, Service Maneger, +81-3-6825-5010, [kohei.Sekiguchi@tomra.com]
Timeline
Diploma - Leadership And Management
Australian Pacific College
07.2016 - 07.2017
Site Manager
AUSCEY Integrated Services
12.2013 - 02.2018
Bachelor of Science - System And Communication Engineering
Shonan Institute of Technologic
04.2005 - 03.2009
GCE Advanced Level - Mathematics And Science
Ibbagamuwa Central College
08.1999 - 08.2001
Field Service Engineer
TOMRA Sorting K.K.
6 2018 - Current
Customer Service Engineer
Foresight Techno Co.,Ltd.
4 2009 - 6 2013
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