Carley Disharoon
Okinawa
Summary
I am a resilient,hardworking, and passionate job seeker with strong people and leadership skills eager to secure any job position. Ready to help team achieve company goals.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
Work History
General Manager of Food Service
T.J Pantano
07.2021 - 12.2022
- Enhanced overall efficiency by streamlining food service processes and introducing new menu items to the team.
- Managed financial aspects of the business including budgeting, forecasting, cost analysis, and profit maximization strategies.
- Contributed to community engagement efforts through participation in local events and partnerships with area schools and organizations.
- Maintained open lines of communication between front-of-house and back-of-house staff, ensuring seamless coordination for optimal service delivery.
- Boosted employee morale with regular team-building activities, improving communication and collaboration.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Ensured compliance with health and safety regulations through regular inspections and staff training.
- Reduced food waste through better inventory management and portion control, leading to increased profitability.
- Set and enforced performance and service standards to keep consistent, high-end environment devoted to customer satisfaction.
- Oversaw training of more than 20 team members.
- Prepared weekly schedules and assigned tasks to staff to maintain organized shift and smooth operations.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Managed staff schedules and maintained adequate coverage for all shifts.
Starbucks Shiftlead and Barista
Starbucks
09.2019 - 06.2021
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Proven ability to develop and implement creative solutions to complex problems during working hours.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Consistently met or exceeded daily sales targets, driving revenue growth for the cafe.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Counted and ordered products each shift to maintain proper inventory.
- Evaluated employee performance regularly, providing constructive feedback for growth opportunities within team structure.
Lifeguard Manager
Sweetwater Pools
03.2018 - 09.2019
- Enhanced swimmer safety by implementing comprehensive training programs for lifeguards.
- Established rigorous standards for water quality testing protocols which led to improved swimmer experiences.
- Ensured proper maintenance of pool equipment, leading to fewer breakdowns and disruptions in service.
- Reduced response times to emergencies with regular drills and performance evaluations.
- Facilitated ongoing professional development opportunities for lifeguard team members, enhancing overall skill sets.
- Led staff meetings to discuss updates on policies, best practices, and ongoing training opportunities for lifeguards.
Education
Business And Leadership Coaching
Legacy Leadership And Coaching
Chattahoochee Technical College
Canton Georgia 30115 High School Diploma -
Creekview Highschool
Canton Georgia 30115 08.2014 - 05.2017
Skills
Team Leadership
Staff Motivation
Customer Service
Relationship Building
Time management abilities
Multitasking Abilities
Problem-Solving
Reliability
Timeline
General Manager of Food Service
T.J Pantano
07.2021 - 12.2022
Starbucks Shiftlead and Barista
Starbucks
09.2019 - 06.2021
Lifeguard Manager
Sweetwater Pools
03.2018 - 09.2019
High School Diploma -
Creekview Highschool
08.2014 - 05.2017
Business And Leadership Coaching
Legacy Leadership And Coaching
Chattahoochee Technical College