Carine Sanga

Department: Office & Retail

• Led corporate office fit-out and relocation projects for multinational clients, overseeing local execution of global workplace strategies.
• Managed project schedules, stakeholder coordination, and reporting cycles, including weekly progress updates and monthly executive reports.
• Acted as key liaison between client-side consultants (architects, engineers), local general contractors (via landlord), and internal teams to ensure alignment across all phases.
• Assessed and recommended local vendors, managing performance review and documentation for client approval.
• Supervised internal project teams including assistant project managers, construction PMs, and cost consultants to ensure project milestones and budget compliance.

• Oversaw design and construction processes for social apartments, focusing on practical space usability and smooth stakeholder coordination.
• Led FF&E procurement strategy for HAUN Tabata, managing supplier negotiations and aligning selections with design intent and budget targets.
• Directed the planning and execution of a furnished Model Room, collaborating with vendors and internal teams to enhance tenant appeal and drive pre-opening engagement.
• Restructured internal operations team to align with individual strengths and clarify roles and responsibilities, leading to improved team synergy and reduced friction post-opening.
• Introduced task tracking and documentation workflows to improve project visibility and ensure consistency across project phases.
• Initiated tenant-facing digital content, including informational video walkthroughs and a targeted pre-opening landing page, resulting in a significant increase in early reservations.

• Provided design and functionality input during development stages, reviewing architectural plans to improve spatial flow and usability for residential assets.
• Managed FF&E procurement for multiple social apartment projects, with a focus on budget control, supplier coordination, and local adaptation of design specifications.
• Collaborated with developers, interior designers, and consultants to align project milestones with creative intent and construction timelines.
• Participated in site meetings and vendor walkthroughs, supporting design intent enforcement and resolving practical challenges pre-opening.
• Led initiatives to bridge the gap between design completion and operational readiness, ensuring a smooth handover and continuity into post-opening phases.
• Contributed to early marketing efforts and tenant engagement concepts, laying groundwork for model room strategy later executed by HAUN team.

• Led hotel renovation and pre-opening projects across Japan, coordinating with global HQ, local consultants, and contractors to align timelines, deliverables, and design intent.
• Acted as Japan-side liaison for cross-regional teams, managing bilingual documentation, spec translations, and cultural localization of manuals, design standards, and SOPs.
• Supported FF&E and OS&E specification review and sourcing, ensuring compliance with brand standards and local procurement availability.
• Facilitated regular project meetings, coordinated deliverables, and tracked construction progress through risk identification and mitigation strategies.
• Adapted to condensed project schedules while maintaining build quality, guest safety standards, and efficient handover to operations.

Department: Overseas Development

• Worked within the Overseas Development team, coordinating with international architects, legal teams, and development partners on new hotel projects.
• Reviewed contracts for property acquisition and construction, providing risk-conscious input and supporting negotiations with internal and external stakeholders.
• Translated design and legal documents between English and Japanese to support smooth cross-border communication and decision-making.
• Contributed to company-wide rebranding initiatives, including the redesign of hotel lobbies and common areas to reflect updated brand identity and local context — concepts that were adopted across multiple new openings despite subsequent rebranding efforts.
• Selected to join Toyoko Inn’s SDG committee, where you helped conceptualize sustainability initiatives such as the "Zero Waste Declaration."

• Supported Japan-Nigeria cultural exchange through business outreach, embassy events, and cross-cultural programming in collaboration with local partners.
• Created and translated PR materials, presentations, and reports for the Development Cooperation and Economic Affairs Division (ENG⇄JPN).
• Provided bilingual interpretation for meetings and delegation visits, supporting diplomatic communication between Japanese and English-speaking stakeholders.
• Managed embassy website content and coordinated HTML-based system migration, ensuring accuracy and visual consistency.
• Contributed to the MEXT scholarship selection process, supporting the review and coordination of over 1,000 applications.
• Conducted research and application drafting for Official Development Assistance (ODA) projects, contributing to embassy reporting and program monitoring.

Department: Overseas Development

• Coordinated with overseas architects, legal advisors, and construction teams to support early-stage development of international hotel properties.
• Reviewed acquisition and construction contracts, providing bilingual negotiation support and business risk assessment.
• Translated technical and legal documents (ENG⇄JPN), facilitating clear communication across internal and external stakeholders.
• Supported architectural teams in design execution, ensuring alignment with Toyoko Inn’s operational standards and local conditions.
• Prepared project documentation and stakeholder updates, contributing to traceability and cross-border project transparency.

Department: Technical Services [in hotel opening]

• Led hotel opening projects across Japan and overseas, managing cross-functional tasks including procurement, HR coordination, licensing, and advertising.
• Reviewed hotel blueprints in collaboration with architects, suggesting layout and functionality improvements aligned with brand standards and local context.
• Developed onboarding programs, manuals, and instructional materials to train 7+ new Technical Services PMs, ensuring consistency across openings.
• Maintained operational quality standards through structured checklists, supplier coordination, and proactive issue resolution.
• Facilitated internal and cross-border team collaboration, ensuring timely progress and communication throughout project cycles.
• Contributed to the successful launch of multiple hotels, combining design awareness with practical project execution.

• Managed and operated a 270-room business hotel, leading daily operations across front desk, housekeeping, breakfast, and parking teams.
• Supervised an 8-person front desk team, resolving guest issues with a focus on smooth communication and service quality.
• Oversaw scheduling, budget tracking, and occupancy forecasting to ensure efficient hotel performance and guest satisfaction.
• Negotiated with vendors to secure cost-effective contracts for hotel supplies and services.
• Developed promotional strategies targeting international guests, increasing visibility and revenue.
• Maintained compliance with local regulations while ensuring high service standards for a diverse clientele.

Department: Project Management [Technical Service]

• Coordinated with architects, engineers, and domestic vendors to ensure design, procurement, and construction aligned with brand standards and schedules.
• Supported FF&E selection and on-site installation, reviewing lighting, furniture, and finish elements to ensure cohesive design execution across openings.
• Managed procurement tracking and delivery timelines, supporting smooth hotel openings across multiple locations.
• Drafted and submitted licensing documentation, collaborated with local authorities, and maintained accurate project records.
• Provided Japanese–English translation for company website, marketing materials, and internal reports to support outreach and stakeholder alignment.
• Collaborated with internal teams to refine hotel services based on guest feedback and market research.
• Developed promotional content to support hotel opening announcements and job recruitment campaigns.

• Provided live technical support for Japanese clients applying for SSL and code-signing digital certificates.
• Reviewed and authenticated certificate applications, ensuring secure issuance and regulatory compliance.
• Managed bilingual client communication via chat and email, supporting smooth onboarding and customer satisfaction.

Awards and achievements:

2002

• Class Medal for 1st Position in Commercial Programming