Cai Zhujun

Key Responsibilities

• Managed international client relationships across Asia and Europe, including OTAs, travel agencies, and corporate clients
• Coordinated end-to-end service operations, including reservations, quotations, and scheduling
• Collaborated with internal teams and external partners to ensure efficient and reliable service delivery
• Handled billing, documentation, and operational records with a high level of accuracy

Key Achievements

• Built and maintained strong relationships with overseas partners through responsive and effective communication
• Improved operational efficiency by streamlining coordination across multiple stakeholders
• Ensured accurate and timely execution of both client-facing and operational processes

Key Responsibilities

• Managed end-to-end order processing from placement to delivery for international clients
• Coordinated cross-functional operations across sales, production, and logistics teams to ensure timely delivery
• Prepared and managed trade documentation, ensuring compliance with international regulations
• Communicated with clients, forwarders, and external partners to resolve issues and maintain smooth operations
• Maintained sales data, inventory records, and customer databases with a high level of accuracy
• Acted as a key liaison between sales and manufacturing teams, improving delivery planning and operational efficiency
• Enhanced workflow efficiency by streamlining documentation processes and reducing manual tasks
• Leveraged multilingual communication skills to facilitate smooth coordination in cross-border projects

Key Achievements

• Acted as a key liaison between sales and manufacturing teams, improving delivery planning and operational efficiency
• Enhanced workflow efficiency by streamlining documentation processes and reducing manual tasks
• Leveraged multilingual communication skills to facilitate smooth coordination in cross-border projects

• Created and edited web content related to automotive services, including article writing and proofreading
• Managed website operations, including content updates, basic design, and maintenance
• Planned and executed digital marketing initiatives with a focus on SEO

• Conducted market research on the Chinese automotive industry using online and phone-based methodologies
• Analyzed research findings to update company databases and enhance client-facing web content
• Produced, translated, and published industry news and reports in Japanese

• Translated legal documents, including contracts, corporate regulations, and official correspondence (Chinese–Japanese)
• Provided interpretation support during client meetings and discussions
• Managed client communication via email and phone, handling inquiries in a timely and professional manner
• Maintained documentation and prepared meeting minutes to support internal operations