Summary
Work History
Education
Skills
Languages
Accomplishments
Timeline
Generic

Satomi Arai

TOKYO

Summary

Highly organized and versatile Administrative Professional with over 20 years of experience in Human Resources, Public Relations, and Sales Administration within multinational corporations. Proven track record in providing high-level support to executives and streamlining office operations. Adept at bilingual communication (English/Japanese), SAP, and coordinating complex logistics for international business. A proactive problem-solver committed to enhancing organizational efficiency and supporting team success in fast-paced environments.

Work History

Human Resources Administration

TDK Corporation
11.2025 - Current
  • Performed personnel data aggregation for the entire group
  • Coordinated long-service and retirement awards; liaised with regional HR departments
  • Processed invoices, including those for overseas branches
  • Managed organizational charts, HR data updates, and system access rights
  • Managed procurement of commemorative gifts and office supplies
  • Human Resources Administration

PR Support /Personal Assistant to the Managing Director

BASF Japan Ltd.
  • Handled inquiries via main phone line and HP(including English email correspondence)
  • Provided on-site support for interviews and event photography
  • Processed invoices using SAP
  • Arranged meetings, managed supplies, and handled visitors/mail
  • Coordinated all-hands meetings and external events venue booking, vendor negotiations, on-site support
  • Updated the corporate intranet and website (article uploads and edits)
  • Provided general administrative support to the Director
  • PR Support / Assistant to Director

Secretary/General Affairs

Radiometer K.K. / Japanese Institute of Certified Public Accountants (JICPA)
  • Managed schedules and travel/restaurant arrangements for the President and Chairman
  • Organized internal events and company-wide announcements
  • Managed office supplies, mail, and invoice processing
  • Arranged international business travel (flights) and processed expenses
  • Organized venues and logistics for international conferences
  • Provided translation support and proofreading using specialized software
  • General Affairs & Executive Secretary / English Administrative Support

Sales Administrator /Team Administrator

Japan Aerospace Corporation (JAC Technical Center)
  • Managed aerospace components, including inventory transfers and overseas ordering
  • Handled attendance management and expense reimbursements for staff
  • Managed leases, return orders, and general inquiries
  • Prepared and submitted documentation to the Ministry of Land, Infrastructure, Transport and Tourism (MLIT)
  • Supported component shipping/receiving and import/export procedures
  • Managed inventory audits and office relocation logistics

Customer Support / Marketing Support

Seacret Direct Japan LLC / Mannatech Japan G.K.
  • Handled member inquiries (phone/email), reception, and escalations
  • Processed orders, refunds, and cooling-off period requests
  • Conducted system error testing and reported findings to Global HQ
  • Managed incentive trip logistics (vendor bidding, cost estimation, documentation)
  • Provided interpretation support for the President and international members
  • Supported marketing activities (English-to-Japanese translation, website updates)
  • Aggregated daily sales data for executive reporting
  • Customer Support / Marketing Support

Receptionist, Facilities Department

Ericsson Japan K.K.
  • Acted as the primary window for users/vendors regarding facilities and IT issues
  • Managed site security, access procedures, and onboarding/offboarding logistics
  • Managed corporate mobile phone fleet (approx. 700 units), including upgrades and returns
  • Supported overseas shipping and managed office inventory
  • Managed reception desk, visitor logs, ID card issuance, and Wi-Fi access
  • Operation Support/ Receptionist (Client Site)

Operator

Tokyo Electric Power Company (TEPCO)
  • Handled compensation inquiries (individual/corporate) post-disaster, including grievance management
  • Performed data entry and claim verification.
  • Telephone Operator

Therapist

Factory Japan Group (Asian Resort Roppongi)
  • Served as a launch member for a new shop; handled treatments, cashiering, and reception
  • Managed reservations (including English support) and wrote promotional blog posts
  • Therapist / Receptionist

Human Resources Coordinator

Agekke Corporation
  • Managed recruitment/training for approx. 50 staff per month (interviews, scouting, scheduling)
  • Managed multiple web job portals and coordinated with advertising vendors
  • Conducted PC training sessions for staff
  • Created contracts, quotes, invoices, and resumes/skill sheets (including English versions)
  • Handled payroll, social insurance, and year-end tax adjustments
  • Sales Administrator / HR & General Affairs / Sales

Operation Support/Sales Support/ Technical Support

Super Communications, Inc
  • Created manuals for ISO/ISMS certification and operational rules for new data centers
  • Lead OJT for new hires and developed training content from scratch
  • Managed attendance for staff and coordinated office layout renovations
  • Provided interpretation for international guests and managed import/export logistics
  • Handled technical troubleshooting, equipment inspections, and escalations
  • Operation Support/Sales Support/ Technical Support (1st Line Maintenance)

Education

Professional Training Class Completed -

RAJA Co., Ltd. – Purify Therapist Training Academy
Tokyo
06-2009

Bachelor of Arts in Psychology -

Huron International University, Japan Campus
Tokyo
05-2000

420-hour curriculum Completed - Assistant Japanese Language Teacher (Internship)

The Weiss School
FL, U.S.
06-1998

Japanese Language Teacher Training Course

International Internship Programs (IIP)
Tokyo
08-1996

Some College (No Degree) - Associate of Arts in English and Literature

Tamagawa Gakuen Women’s Junior College
Tokyo

Skills

  • Invoice processing
  • Event coordination
  • Office supply management
  • HR administration
  • Personnel data management
  • Customer relationship management

Languages

English
Intermediate (B1)
B1

Accomplishments

Awarded by the parent company for driving significant operational workflow improvements.（Super Communications,Inc）

Timeline

Human Resources Administration

TDK Corporation
11.2025 - Current

PR Support /Personal Assistant to the Managing Director

BASF Japan Ltd.

Secretary/General Affairs

Radiometer K.K. / Japanese Institute of Certified Public Accountants (JICPA)

Sales Administrator /Team Administrator

Japan Aerospace Corporation (JAC Technical Center)

Customer Support / Marketing Support

Seacret Direct Japan LLC / Mannatech Japan G.K.

Receptionist, Facilities Department

Ericsson Japan K.K.

Operator

Tokyo Electric Power Company (TEPCO)

Therapist

Factory Japan Group (Asian Resort Roppongi)

Human Resources Coordinator

Agekke Corporation

Operation Support/Sales Support/ Technical Support

Super Communications, Inc

Professional Training Class Completed -

RAJA Co., Ltd. – Purify Therapist Training Academy

Bachelor of Arts in Psychology -

Huron International University, Japan Campus

420-hour curriculum Completed - Assistant Japanese Language Teacher (Internship)

The Weiss School

Japanese Language Teacher Training Course

International Internship Programs (IIP)

Some College (No Degree) - Associate of Arts in English and Literature

Tamagawa Gakuen Women’s Junior College

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Satomi Arai