Britney Hensley
Camp Zama
Summary
I am an Insightful and Energetic person that focused on Child Development classes while in school. I am a patient and compassionate mother of three. Exceptionally talented at structuring small group activities, inventions and individualized plans. While working as a Shift Manager, I have experience in directing and improving operations through effective employee motivational strategies and strong policy enforcement. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
8
8
years of professional experience
Work History
Substitute Teacher
DODEA Schools
01.2024 - Current
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
- Provided one-on-one support for students with learning disabilities, enabling them to excel in their coursework.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Upheld classroom routines to support student environments and maintain consistent schedules.
English as a Second Language Teacher
Self Employed
07.2023 - Current
- Enhanced students'' language proficiency by utilizing diverse teaching methods and materials.
- Increased student confidence through regular feedback and personalized instruction.
- Supported students in developing social skills through structured activities and positive reinforcement techniques.
- Educated students in basics of English grammar and conversational speaking.
- Gave one-on-one attention to each student while maintaining overall focus on entire group.
- Prepared students for tests by teaching relevant concepts and enforcing good test-taking skills.
- Used positive reinforcement and provided clear feedback to help students succeed.
Shift Supervisor
Bath and Bodyworks
08.2017 - 08.2019
- Completed store opening and closing procedures and balanced tills at the number one grossing store in the region.
- Responded to and resolved customer questions and concerns.
- Helped store management exceed standards of service and quality in daily operations.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
Customer Service Representative
Amazon
06.2016 - 09.2016
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Averaging 50 customer telephone calls daily.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Recommended products to customers, thoroughly explaining details.
Education
High School Diploma -
William Monroe High School
Standardsville, Va06.2006
Skills
- Technical Proficiency
- Daily Operations Management
- Performance Tracking and Evaluations
- Corrective Actions
- Payroll Verification
- Order and Refund Processing
- Customer Account Management
- Building Customer Trust and Loyalty
Hobbies
I am an avid Crafter, my hobbies include Paper Crafts, Sewing, and Outdoor Activities. I enjoy including my Children in learning Crafts, Activities, and adventuring out to find new places to explore.
Timeline
Substitute Teacher
DODEA Schools
01.2024 - Current
English as a Second Language Teacher
Self Employed
07.2023 - Current
Shift Supervisor
Bath and Bodyworks
08.2017 - 08.2019
Customer Service Representative
Amazon
06.2016 - 09.2016
High School Diploma -
William Monroe High School
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