Bridgette Wills
Bartender
Okinawa
Summary
Dynamic multitasking and seasoned mixology expertise revolutionized operational efficiency and elevated customer satisfaction at Cheers Okinawa. Introduction of cutting-edge cocktails and optimization of procedures showcased prowess in problem-solving and customer service, driving substantial profit growth. Adept leadership and innovation in high-pressure settings cultivated robust client relationships, setting a new standard for excellence
Overview
14
14
years of professional experience
1
1
Certification
Work History
Bartender
Cheers Okinawa
06.2022 - Current
- Within six month of working with the cheers team we were able to open to as a new fulltime bar for the first time in 11 years. Going from 2 days a week to 6 days a week.
- Revamped opening and closing procedures to boost efficiency and streamline operations.
- Managed cash handling, prepared sales reports, and oversaw inventory.
- Boosted profits by introducing new liquors and innovative cocktails.
- Provided training to international individuals on American customer service standards and practices.
- Built strong relationships with local residents, military personnel, and tourists, leading to increase in regular customers and enhanced interactions
- Prepared garnishes by evenly slicing and pitting fruits
- Verified drinking age requirements of customers by carefully reviewing photo identification
Bartender
Lee's International Tavern
03.2022 - 06.2022
- Employed strong analytical and problem-solving skills to devise effective strategies for recovering business losses following COVID-19
- Improved customer satisfaction by promptly addressing their needs and delivering personalized service.
- Established more inviting atmosphere by introducing new snacks, interactive games and entertainment options.
Bartender
Bingo's Pub
09.2021 - 03.2022
- Revamped and relaunched bar operations post-COVID
- Extended warm welcome to locals and tourists prior to reopening for military personnel.
- Ensured cleanliness for customers and staff.
- Implemented cost-saving measures such as renegotiating supplier contracts and optimizing inventory management systems.
Food Truck Manager
Ezra's Welcome to Jamrock
01.2021 - 07.2021
- Maintained high standards of cleanliness and sanitation, adhering to local health codes and regulations.
- Streamlined order processing with improved systems organization, resulting in faster service times for customers.
- Collaborated on menu development, integrating customer feedback to innovate the offerings of the food truck.
- Facilitated weekly transportation of food supplies from London to Thetford to ensure consistent stocking.
- I orchestrated and launched new events across various cities during the COVID shutdown, enabling our business to remain operational.
- Maintained compliance with all necessary permits and licenses by staying current with regulatory obligations.
Bartender
United States Air Force, USAF 100FSS
10.2019 - 01.2021
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Tracked sales data regularly to identify popular products or trends that could inform future menu offerings or marketing efforts.
- Handled cash accurately and prepared nightly deposits.
- Monitored stock levels consistently to ensure adequate supplies during peak times without excessive overstocking.
- Set and oversaw weekly and special event menu plans.
- Planned and executed promotions and special events in close collaboration with management.
- Created new recipes, outlined steps, and training staff on correct preparation.
Duty Manager
United States Air Force, USAF100 FSS
07.2019 - 01.2021
- Streamlined check-in/check-out processes, resulting in reduced wait times and increased guest satisfaction scores.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Trained employees in essential job functions.
- Handled escalated customer issues with diplomacy, ensuring satisfactory resolution while preserving long-term client relationships.
Bar Assistant
United States Air Force, USAF 100FSS
02.2019 - 10.2019
- Supported a positive work environment by maintaining open communication with colleagues and actively addressing any issues or concerns as they arose.
- Contributed to increased sales by upselling premium beverages and promoting special offers.
- Participated in regular meetings with the management team to discuss areas of improvement and implement changes as needed.
- Utilized strong multitasking abilities to balance multiple orders while maintaining excellent customer service standards.
Cash Cage Supervisor
United States Air Force, USAF 100 FSS
01.2018 - 02.2019
- Acted as a role model for cash handling best practices, promoting a high level of professionalism and integrity among team members.
- Developed customized training materials tailored to specific job roles within the Cash Cage department for better learning outcomes.
- Organized routine meetings with staff members to discuss progress, challenges, and potential solutions within the department.
House Keeper
United States Air Force, USAF 100 FSS
08.2017 - 01.2018
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
Bartender
Bingo's Irish Pub
05.2016 - 07.2017
- Enhanced overall guest experience through attentiveness to special requests or dietary restrictions when crafting cocktails or recommending beverages.
- Supported bartenders during busy periods by efficiently multitasking between drink preparation, order taking, and payment processing.
- Increased bartender productivity by prepping garnishes, glassware, ice, mixing tools, and other essential items before peak hours.
- Closed out cash register and prepared cashier report at close of business.
- Served high customer volumes during special events, nights, and weekends.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Crafted special drink and cocktail menu items for seasonal offerings.
Personal Assistant to the Owner
American Realty Brokers
05.2014 - 08.2015
- Reduced administrative workload for the owner through proficient handling of routine tasks, allowing them to focus on higher-level responsibilities.
- Sourced and ordered office equipment and supplies.
- Strengthened client relationships through timely follow-ups and proactive problem-solving.
- Used discretion when handling confidential information.
- Updated spreadsheets and created presentations to support executives and boost team productivity.
- Answered phone calls and addressed customer questions and concerns to promote satisfaction and continued business.
- Served as point of contact between clients and managerial staff.
- Documented and distributed meeting notes to identify, analyze, and improve workflows.
Housekeeper/Janitor
Sunshine Custodial
05.2011 - 05.2014
- Optimized scheduling processes, ensuring adequate staffing levels during peak times and reduced labor costs during slow periods.
- Ensured prompt response to emergency situations, minimizing downtime and potential hazards.
- Improved facility cleanliness by developing and implementing effective janitorial procedures.
- Distributed supplies and goods to staff at beginning of shift to manage inventory and maintain proper supplies while controlling expenses.
- Trained staff on safe operation of cleaning equipment, tools, devices and chemical and cleaning agents to efficiently perform duties and reduce harm to floors, fixtures, staff and environment.
Marketing Manager
Liberty Tax Service
01.2011 - 04.2014
- Led a team of marketing professionals to deliver high-quality campaigns on time and within budget.
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Utilized market trends and target audience statistics to effectively and appropriately market products.
Education
GED -
Central Arizona College
Apache Junction, Arizona 01.2015 - 01.2015
Skills
- Problem Solving
- Upselling and Marketing
- Problem Solving
- Teamwork
- Customer Service
- Knowledge Mixology Techniques
Certification
Certified Guestroom Attandant
Timeline
Bartender
Cheers Okinawa
06.2022 - Current
Bartender
Lee's International Tavern
03.2022 - 06.2022
Bartender
Bingo's Pub
09.2021 - 03.2022
Food Truck Manager
Ezra's Welcome to Jamrock
01.2021 - 07.2021
Bartender
United States Air Force, USAF 100FSS
10.2019 - 01.2021
Duty Manager
United States Air Force, USAF100 FSS
07.2019 - 01.2021
Bar Assistant
United States Air Force, USAF 100FSS
02.2019 - 10.2019
Cash Cage Supervisor
United States Air Force, USAF 100 FSS
01.2018 - 02.2019
Certified Guestroom Attandant
01-2018
House Keeper
United States Air Force, USAF 100 FSS
08.2017 - 01.2018
Bartender
Bingo's Irish Pub
05.2016 - 07.2017
GED -
Central Arizona College
01.2015 - 01.2015
Personal Assistant to the Owner
American Realty Brokers
05.2014 - 08.2015
Housekeeper/Janitor
Sunshine Custodial
05.2011 - 05.2014
Marketing Manager
Liberty Tax Service
01.2011 - 04.2014
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