BRIANSON ROSALES
#57 Balagtas St., Brgy. Fortune Marikina City
Summary
To apply and broaden my knowledge and skills by working to your reputable company for the betterment of my career at the same time to contribute for the positively growth of the company. Multitasks and works well in fast-paced, high-volume environments. Flexible work and shift schedule with expertise operating basic hand and power tools. Excellent work performance in individual and team roles combined with superior attendance record.
Overview
6
6
years of professional experience
Work History
Construction Worker
Toyo Asano
05.2022 - Current
- Demonstrated safe and proper operation of equipment and tools to prevent harm to team members.
- Operated power equipment to move materials and promote job efficiency.
- Followed instructions and safety protocols to prevent accidents and injuries.
- Enhanced project efficiency by coordinating with team members and managing resources effectively.
- Maintained clean and organized job sites, contributing to a safe working environment for all employees.
- Followed instructions and safety protocols while operating machinery and equipment.
- Gathered waste and trash from job sites for placement in refuse containers to keep job sites clean and organized.
Chat Support Representative
Inspiro
07.2020 - 12.2020
- Enhanced customer satisfaction by providing timely and accurate responses to inquiries through chat support.
- Resolved technical issues for customers by utilizing comprehensive knowledge of company products and services.
- Expedited issue resolution with efficient multitasking and prioritization of multiple chat conversations simultaneously.
- Boosted customer retention, maintaining a professional and empathetic tone throughout all interactions.
- Collaborated with team members to share best practices for handling complex inquiries and improving overall performance.
- Achieved high levels of customer satisfaction by consistently meeting or exceeding response time targets.
- Providing bill summary of the customer in etiquette manner.
Customer Service Representative
Sitel
10.2017 - 12.2017
- Delivered prompt service to prioritize customer needs.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Met customer call guidelines for service levels, handle time and productivity.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
Education
Bachelor Of Arts In English - English Language And Literature
Polytechnic University of The Philippines
1016 Anonas , Sta. Mesa, Maynila, Philippines09.2022
Skills
- Proficient in Windows Application (Word Excel & Power Point)
- Has a good communication skill, oral & written with strong time manageability
- Recordkeeping abilities
- Code Compliance
- Joining work
- Equipment Operation
- Forklift Operator
Educational Information
Bachelor of Arts in English, 2020, 2021, Polytechnic University of the Philippines A. Mabini Campus, Anonas St., Sta. Mesa, Manila, Maria Clara National High School, 2009, 2010, 8th Avenue, Maria Clara St., Caloocan City, Rizal Elementary School, 2006, 2007, Brgy. Rizal, Javier Leyte
Personal Information
- Age: 30
- Place of Birth: Marikina City
- Height: 165 cm
- Weight: 55 kls
- Citizenship: Filipino
- Father's Name: Jessie Rosales
- Mother's Name: Nelia Rosales
- Date of Birth: 07/30/93
- Gender: Male
- Marital Status: Single
- Religion: Roman Catholic
References
- Ms. Ferlie Jane De Pedro, 09957334661, Admin Staff lll, Presidential Communications Operations Office - Malacanang
- Mr. Al Jerrico Zeta Mercado, 09103068102, Quality Specialist, Inspiro
Timeline
Construction Worker
Toyo Asano
05.2022 - Current
Chat Support Representative
Inspiro
07.2020 - 12.2020
Customer Service Representative
Sitel
10.2017 - 12.2017
Bachelor Of Arts In English - English Language And Literature
Polytechnic University of The Philippines
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