Brianna Walsh
North Charleston
Summary
Efficient server with relevant experience in hospitality industry. Strong in customer interaction and communication, facilitating smooth dining experiences for patrons. Demonstrated skills in multitasking, order management, and teamwork. Contributed to improved customer satisfaction ratings at previous places of employment.
Overview
9
9
years of professional experience
Work History
Child and Youth Program Assistant
Yume CDC
Tokyo
07.2023 - 08.2024
- Observed and monitored the safety of all children in care.
- Guided children in developing basic literacy and math skills through playful learning activities.
- Employed positive guidance strategies to encourage children and improve behavior.
- Participated in professional development opportunities related to childcare practices.
- Read stories to children, facilitated discussions and tied books into learning opportunities.
- Balanced schedules to promote optimal rest, play and educational periods.
- Supervised naptime routines and ensured proper sleep habits were maintained.
- Collaborated with colleagues to provide a high standard of care for each child.
- Communicated with parents or guardians about daily activities, behaviors and upcoming events.
- Monitored children's play activities to verify safety and wellness.
- Dressed children and changed diapers.
- Responded promptly to incidents or emergencies according to established protocols.
- Read aloud and played alphabet games to encourage early literacy.
- Developed and implemented lesson plans and activities for children of various ages.
- Enforced rules to teach good manners and maintain safe environment.
- Performed light housekeeping duties such as tidying up toys after playtime is over.
- Encouraged curiosity, exploration and problem-solving with tailored recreation programs.
- Instructed children in eating, resting and restroom habits.
- Encouraged self-expression through various art forms such as music, painting, drawing.
- Assisted in meal preparation including preparing snacks and drinks.
- Provided first aid and medication as needed, adhering to health and safety protocols.
- Maintained a clean, organized classroom environment conducive to learning.
- Observed and monitored children to identify developmental strengths and target enrichment activities.
- Introduced learning activities and imaginative play to teach children to explore.
- Established and maintained safe, supportive and welcoming environments for children of all backgrounds.
- Used clear communication and professionalism to develop constructive relationships with families.
- Supported children with special needs, adapting activities to meet diverse requirements.
- Supported children's emotional and social development, encouraging understanding of others and positive self-concepts.
- Provided nurturing and appropriate environment for children of various ages.
- Supported the development of individual plans based on the interests and abilities of each child.
Server and Bartender
Dune Dog Cafe
Jupiter
02.2021 - 05.2021
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Accurately recorded orders on cash register and point-of-sale system.
- Filled condiments and napkin containers during slack periods.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Upheld high standards of sanitation in accordance with health department regulations.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Maintained records of transactions made during shift as required by law or company policy.
- Informed customers of daily specials and signature menu items.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Provided exceptional service to high volume of daily customers.
- Prepared drinks according to standard recipes.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Provided excellent customer service to ensure satisfaction.
Server
Outback Steakhouse
Florence
10.2020 - 01.2021
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Implemented feedback from customers to improve service quality and menu offerings.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Brought wine selections to tables with appropriate glasses and poured for customers.
- Monitored dining room for cleanliness and proper set-up at all times.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Checked food before serving it to customers.
- Provided exceptional service to high volume of daily customers.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Followed health safety guidelines when preparing and serving food products.
- Cleaned tables and chairs to prepare dining area for next customers.
- Upheld high standards of sanitation in accordance with health department regulations.
- Took orders from customers accurately and in a timely manner.
- Operated POS terminals to input orders, split bills and calculate totals.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Accurately recorded orders on cash register and point-of-sale system.
- Stocked service areas with supplies during slow periods.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Provided excellent customer service to ensure satisfaction.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Maintained records of transactions made during shift as required by law or company policy.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Greeted customers, answered questions and recommended specials to increase profits.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Worked effectively in team environments to make the workplace more productive.
- Recognized by management for providing exceptional customer service.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Worked with cross-functional teams to achieve goals.
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Server
Joscö Bar and Oven
Jupiter
01.2020 - 03.2020
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Implemented feedback from customers to improve service quality and menu offerings.
- Brought wine selections to tables with appropriate glasses and poured for customers.
- Monitored dining room for cleanliness and proper set-up at all times.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Checked food before serving it to customers.
- Provided exceptional service to high volume of daily customers.
- Addressed complaints to kitchen staff and served replacement items.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Followed health safety guidelines when preparing and serving food products.
- Cleaned tables and chairs to prepare dining area for next customers.
- Upheld high standards of sanitation in accordance with health department regulations.
- Took orders from customers accurately and in a timely manner.
- Operated POS terminals to input orders, split bills and calculate totals.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Accurately recorded orders on cash register and point-of-sale system.
- Stocked service areas with supplies during slow periods.
- Set up tables in between patrons to reduce wait times.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Provided excellent customer service to ensure satisfaction.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Stayed informed about daily specials, new menu items, promotions.
- Maintained records of transactions made during shift as required by law or company policy.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Explained menu items, describing ingredients and cooking methods upon request.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Greeted customers, answered questions and recommended specials to increase profits.
- Delivered food orders promptly and courteously.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Bartender, Server, Bar Manager
Nitrogen Bar, Grill, and Sushi
Jupiter
01.2019 - 01.2020
- Managed accurate bar tabs and processed cash and credit card transactions.
- Introduced bar staff to precision pouring and waste reduction tactics to lower liquor costs.
- Displayed and retained extensive knowledge of liquors, wines and entrees.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Checked identification of guests to verify age requirements for alcohol purchase.
- Cleaned up spills and broken glassware and safely disposed of sharp pieces.
- Maintained safety and sanitation standards with firm enforcement amongst bar staff.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Stayed up-to-date on latest mixology trends, bar equipment, and sanitation standards.
- Participated in weekly team meetings to discuss goals and objectives set by management.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Communicated with security staff to de-escalate customer conflicts and remove customers if necessary.
- Greeted customers and provided excellent customer service.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Organized bar supplies in stock room to support timely and efficient retrieval and replenishment.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Neatly sliced and pitted fruit for garnishing drinks.
- Greeted frequent visitors by name and explained new promotions.
- Monitored bar inventory and promptly restocked low items before depletion.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
- Processed payments accurately and efficiently with POS system.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Upsold customers from shelf to premium brands to help boost sales.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Collected and organized daily till totals and tips.
- Described drink flavors and taste profiles to customers to help with ordering decisions.
- Performed opening and closing duties including restocking supplies.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
- Greeted guests with friendliness and professionalism.
- Assisted in setting up the bar for service shift.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
- Made friendly conversation with customers to provide enjoyable bar experience.
- Effectively multitasked within fast-paced environment.
- Persuaded highly intoxicated customers to stop drinking and arranged alternative transportation.
- Completed regular bar inventories and daily requisition sheets.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Followed safety protocols while handling sharp tools or dangerous chemicals.
- Resolved customer complaints in a professional manner.
- Developed good working relationships with fellow employees through effective communication.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Adhered to state regulations regarding serving alcohol responsibly.
- Stocked ice bins and coolers as needed throughout shift.
- Arranged bottles and glasses behind bar to make attractive displays.
- Balanced daily registers and generated sales reports for management.
- Trained new bartenders on drink preparation and upselling techniques.
- Measured and mixed house ingredients to prepare both custom and menu drink orders.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Worked effectively in team environments to make the workplace more productive.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Set up tables in between patrons to reduce wait times.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Assisted in training new servers.
Hostess and Server
Millers Ale House
Jupiter
08.2015 - 01.2020
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Recognized by management for providing exceptional customer service.
- Assisted with customer requests and answered questions to improve satisfaction.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Performed opening and closing duties such as restocking supplies and cleaning work areas.
- Answered phones promptly to record and confirm reservations.
- Informed patrons of establishment specials and promotions.
- Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
- Inspected dining and serving areas for cleanliness and proper setup.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Adhered to all safety regulations set forth by the restaurant management team.
- Escorted guests to seating area, furnished menus and highlighted daily specials.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Managed guest expectations by relaying information regarding hours, wait times and specials.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
- Completed daily side work tasks assigned by management such as rolling silverware or folding napkins.
- Directed customers to bar area in high-traffic times to increase drink sales.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Implemented feedback from customers to improve service quality and menu offerings.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Brought wine selections to tables with appropriate glasses and poured for customers.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Checked food before serving it to customers.
- Provided exceptional service to high volume of daily customers.
- Addressed complaints to kitchen staff and served replacement items.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Followed health safety guidelines when preparing and serving food products.
- Upheld high standards of sanitation in accordance with health department regulations.
- Filled condiments and napkin containers during slack periods.
- Assisted in training new servers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Accurately recorded orders on cash register and point-of-sale system.
- Stocked service areas with supplies during slow periods.
- Set up tables in between patrons to reduce wait times.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Provided excellent customer service to ensure satisfaction.
Education
High School Diploma -
Jupiter High School
Jupiter,FL05-2015
Skills
- Child development
- Positive guidance
- Effective communication
- Interpersonal skills
- Time management
- Customer service
- Teamwork
- Sales techniques
Timeline
Child and Youth Program Assistant
Yume CDC
07.2023 - 08.2024
Server and Bartender
Dune Dog Cafe
02.2021 - 05.2021
Server
Outback Steakhouse
10.2020 - 01.2021
Server
Joscö Bar and Oven
01.2020 - 03.2020
Bartender, Server, Bar Manager
Nitrogen Bar, Grill, and Sushi
01.2019 - 01.2020
Hostess and Server
Millers Ale House
08.2015 - 01.2020
High School Diploma -
Jupiter High School