Billy Yiu Chung LAM
Experienced Hospitality / F&B Professional with a career that includes Theme Parks, Hotels, Restaurant Groups, Food Retail and Individual Concept Development. Results Driven, skilled in Operations, P&L Management, Concept Development, New Openings, and Marketing.
Summary
Hospitality business leader specialized in food & beverage business with proven track record of success leading and growing organizations. Strong background in strategic planning, financial management and team development. Skilled in identifying opportunities and implementing practical business strategies with commitment to staying informed about latest trends, technologies and best practices.
Overview
20
20
years of professional experience
Work History
COO- Japanese Foodservice and Head of Overseas Business Development
Epicurean Management (Asia) Limited (Listed)
8 2009 - 05.2024
- Responsible for the development, operations and P&L of the 30+ Japanese/Italian restaurant, café, and cake outlets in Hong Kong under four different sub-brands
- Obtained license rights Italian Tomato and its sub brands in eastern China, Canton and Taiwan area
- Lead development of various F & B projects in Asia, especially in China, includes Ramen, Cake Shop, Café, Japanese Curry shop, eatery, izakaya and various individual concepts
- Expanded Italian Tomato outlets in Hong Kong; rejuvenated the brand and sub-brand (Yumemiya, Caffe Superiore, Café & Grill, Pizzeria) to address wider market segments; Grew revenue and profitability
- Introduced the Ginza Bairin brand to Hong Kong and China and setup the team and operation; achieved financial breakeven/profitability within 18 months
- Completed M & A in Japan for a Japanese curry brand (Shirokuma Curry); opened the first Hong Kong shop and ramen brand named Daimon, Taisho-ken Maruichi, Mutsumiya and Enishiya
- Completed M & A for a trading company named “Showa” for handling Japan related supplies and products
- Launched company's operations in China, Taiwan and Japan
- Developing new restaurant concept named Fujiyama Mama, HON 10,IZA, Kakure, Enbuya, Maru Maru, Chisoya and Jiyuryu.
- Established metrics-based performance evaluations for a more objective assessment of employee contributions
- Established and maintained strong relationships with customers, vendors and strategic partners
- Influenced company culture by promoting core values like integrity, accountability, innovation, teamwork, and excellence throughout daily operations
- Oversaw day-to-day operations to keep organization running smoothly while meeting business goals
General Manager
XTConICE Gelato Limited
05.2008 - 07.2009
- Oversaw finance, marketing, wholesale and operations
- Invited to rejoin Epicurean after owner's attempt to sell the company to Epricurean was terminated.
General Manager
Epicurean Management Limited (I.T.H.K Limited)
07.2007 - 04.2008
- Completed the M & A for Italian Tomato
- Managed the ownership transition and ensure smooth integration and operations
- Developed and executed consolidation plan to improve profitability.
Director of Operations
Nishimura Holdings Limited
01.2002 - 06.2007
- Oversaw operations and franchise development of Nishimura Japanese Restaurants in Hong Kong, China, and South East Asia
- Full responsibilities over P&L and daily management
- Drove entry of the restaurant into premium venues.
Restaurants Manager
Regal Kowloon Hotel
09.2000 - 12.2001
- In charge of operations, administration & marketing of four restaurants (French, Chinese, American and Coffee Shops), bar and lounge, 24-hour room service and an executive club lounge.
Assistant General Manager
Star East Café and Entertainment Limited
01.1999 - 08.2000
- Oversaw and monitored the operations as well as development of franchise outlets in China.
Assistant Food & Beverage Manager
Eaton Hotel Hong Kong
03.1998 - 01.1999
- Oversaw and monitored the operations, administration & marketing of restaurants and catering business for the hotel.
Operations Manager
Hard Rock Café Picadilly (HK) Ltd
03.1997 - 03.1998
- In charge of operations, administration and marketing of Hot Gossip (an entertainment complex including discotheque, wine bar and membership club) under the umbrella of Hard Rock Café Hong Kong.
Business Development Manager
US Gourmet Ice-creams (Asia) Ltd
01.1995 - 12.1996
- Responsible for operations and franchise development of Double Rainbow ice cream shops and logistic facilities in Hong Kong.
Restaurant Manager
Planet Hollywood (HK) Ltd
12.1993 - 06.1995
- Responsible for opening and day to day operations of Planet Hollywood Hong Kong.
Operation Manager
El Grande Co. Ltd
06.1992 - 12.1993
- Operations, administration and marketing of three restaurants.
Part time server and bartender
Dan Ryan's Chicago Grill
10.1990 - 01.1992
Culture Representative
Walt Disney World Orlando, Florida, USA
07.1989 - 07.1990
- Assigned to work in fast food shop and restaurant.
Education
Higher Diploma in Hotel and Catering Management -
Hong Kong Polytechnic University
04.2001 - 1992.04
Diploma in Hotel Catering and Institutional Operations - undefined
Haking Wong Technical Institute
Skills
Efficient multi-tasker
undefinedCommentary
30 years+ of hand-on experience within the Hotel, Theme Park, Concept Restaurants and International Franchise Operations and Development. Experience includes all facets of executive management: administrative responsibilities, P&L accountabilities, costs & inventories control, marketing, branding, promotion, menu engineering, developmental analysis & research, and program implementation and specialized in Japanese foodservice business for more than 20 years.
Timeline
General Manager
XTConICE Gelato Limited
05.2008 - 07.2009
General Manager
Epicurean Management Limited (I.T.H.K Limited)
07.2007 - 04.2008
Director of Operations
Nishimura Holdings Limited
01.2002 - 06.2007
Higher Diploma in Hotel and Catering Management -
Hong Kong Polytechnic University
04.2001 - 1992.04
Restaurants Manager
Regal Kowloon Hotel
09.2000 - 12.2001
Assistant General Manager
Star East Café and Entertainment Limited
01.1999 - 08.2000
Assistant Food & Beverage Manager
Eaton Hotel Hong Kong
03.1998 - 01.1999
Operations Manager
Hard Rock Café Picadilly (HK) Ltd
03.1997 - 03.1998
Business Development Manager
US Gourmet Ice-creams (Asia) Ltd
01.1995 - 12.1996
Restaurant Manager
Planet Hollywood (HK) Ltd
12.1993 - 06.1995
Operation Manager
El Grande Co. Ltd
06.1992 - 12.1993
Part time server and bartender
Dan Ryan's Chicago Grill
10.1990 - 01.1992
Culture Representative
Walt Disney World Orlando, Florida, USA
07.1989 - 07.1990
COO- Japanese Foodservice and Head of Overseas Business Development
Epicurean Management (Asia) Limited (Listed)
8 2009 - 05.2024
Diploma in Hotel Catering and Institutional Operations - undefined
Haking Wong Technical Institute
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