BIANCA PETRILA
Landshut
Summary
Beauty-focused, committed to designing individual beauty solutions for clients in need. Adaptable professional experienced and trained in customer support and business development. Collaborative customer service provider, creating unforgettable guest experiences.
Overview
11
11
years of professional experience
Work History
Beauty Consultant
Heinemann Tax & Duty Free
04.2024 - Current
- Enhanced customer satisfaction by providing personalized beauty consultations and recommending appropriate products.
- Achieved personal sales goals consistently through effective time management and prioritization of tasks.
- Offered guidance on proper skincare routines, helping clients achieve healthier and more radiant complexions.
- Improved overall store cleanliness by maintaining an organized workspace throughout daily operations.
- Maintained counter and display areas for cleanliness and organization.
- Maintained inventory levels by conducting regular stock checks and placing orders as needed, ensuring optimal product availability.
- Assisted in organizing promotional events, resulting in increased brand awareness and store footfall.
Lagermitarbeiterin
Amazon Moosburg
9 2019 - 2 2022
- Loaded, unloaded, and moved material to and from storage and production areas.
- Maximized available storage space by utilizing vertical stacking techniques when arranging inventory items.
- Participated in continuous improvement initiatives to streamline workflows and optimize productivity levels.
Sous Chef
Vegan Vice
05.2019 - 08.2019
- Managed food preparation tasks during high-volume service periods, ensuring all orders were executed in a timely manner without sacrificing quality or presentation standards.
- Mentored junior kitchen staff, fostering a collaborative work environment that improved overall team performance.
- Ensured consistent quality control of all dishes leaving the kitchen, resulting in a reputation for excellence among patrons.
- Plated every dish with attractive flair to meet strict restaurant standards and maintain stellar business reputation.
- Developed strong relationships with local vendors, securing fresh ingredients at competitive prices while supporting community businesses.
- Participated in menu planning meetings, offering creative input that led to new signature dishes garnering rave reviews from guests.
- Increased kitchen productivity by optimizing workflow processes and delegating tasks appropriately within the team.
Shop Manager
The Pen Shop Limited
09.2017 - 05.2019
- Managed inventory control, cash control, and store opening and closing procedures.
- Increased customer satisfaction by implementing effective sales strategies and providing exceptional customer service.
- Maintained a clean, safe, and inviting store environment for both customers and employees by enforcing proper safety protocols and cleanliness standards.
- Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
- Implemented visual merchandising techniques to attract customers and drive sales, leading to improved store performance.
- Recruited trained, and mentored a high-performing staff, fostering a positive work environment that encouraged teamwork and collaboration.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Evaluated employee performance through regular reviews, setting clear expectations, and offering constructive feedback for continuous development.
- Optimized store layout for better customer flow and product visibility, ultimately enhancing the overall shopping experience.
- Maintained safe working environment by enforcing adherence to safety and security protocols.
Secretary
Cambridge Quantum Computing
01.2017 - 09.2017
- Facilitated productive meetings by preparing agendas, taking minutes, and following up on action items assigned to attendees.
- Assisted in hiring new employees by coordinating interviews, conducting reference checks, and participating in final selection decisions.
- Maintained a professional atmosphere within the office space through careful organization and cleanliness standards enforcement.
- Proactively anticipated the General Manager''s needs and provided timely assistance, ensuring their focus remained on high-priority tasks.
- Provided excellent customer service to clients by addressing inquiries promptly and professionally.
- Handled confidential information with discretion, protecting sensitive company data from unauthorized access.
- Served as a liaison between departments, facilitating communication and collaboration for smooth operations.
Assistant Manager
Wasabi
02.2015 - 12.2016
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
Prüfungsassistent
Cambridge Assessment
05.2014 - 08.2014
- Mitwirkung bei der Prüfung von Jahresabschlüssen steuerbegünstigter Organisationen
- Unterstützung bei deren laufender Beratung in steuerlichen und betriebswirtschaftlichen Angelegenheiten
- Erstellung von Steuererklärungen steuerbegünstigter Organisationen sowie Prüfung von (Steuer-)Bescheiden.
Personal Assistant
Daniel Saratoc Graphics Designer
04.2013 - 04.2014
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Assisted in the preparation of presentations and reports, contributing to well-informed decision making.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Maintained confidentiality and discretion while handling sensitive information relevant to company operations.
- Served as first point of contact for incoming visitors or phone calls, ensuring prompt responses or directing inquiries appropriately.
Duftberater / Beauty Consultant
Yves Rocher
05.2013 - 08.2013
- Kundenservice Erfahrung
- Die Fähigkeit, inspirierend, authentisch und personalisierten Kundenservice zu bieten.
Education
Innenarchitekt und Abitur -
Kunsthochschule Gymnasium
09.2008 - 6 2012
Diplom zzgl. Abschlussprüfung - undefined
Kunstschule mit Klasse I – VIII
09.2001 - 6 2008
Fotografenkurs in Cambridge - undefined
Lebensmittelverarbeitung - Lebensmittelindustrie Qualifikation - undefined
Grundlagen der Hygiene - Hygienekurs - undefined
IELTS Englisch - undefined
TOEFL Englisch - undefined
Bachelor of Arts - Photography
Anglia Ruskin University
Cambridge, Cambridgeshire 2015
Skills
Microsoft Office
Client Relationship Building
Product Knowledge Expertise
Training and mentoring
Detail-orientated
Retail experience
Upselling strategies
Social Media Promotion
Hygiene and Cleanliness
Products knowledge
Personal Information
- Place of Birth: Großwardein
- Date of Birth: 04/23/1993
- Nationality: rumänisch
- Marital Status: ledig
Timeline
Beauty Consultant
Heinemann Tax & Duty Free
04.2024 - Current
Sous Chef
Vegan Vice
05.2019 - 08.2019
Shop Manager
The Pen Shop Limited
09.2017 - 05.2019
Secretary
Cambridge Quantum Computing
01.2017 - 09.2017
Assistant Manager
Wasabi
02.2015 - 12.2016
Prüfungsassistent
Cambridge Assessment
05.2014 - 08.2014
Duftberater / Beauty Consultant
Yves Rocher
05.2013 - 08.2013
Personal Assistant
Daniel Saratoc Graphics Designer
04.2013 - 04.2014
Innenarchitekt und Abitur -
Kunsthochschule Gymnasium
09.2008 - 6 2012
Diplom zzgl. Abschlussprüfung - undefined
Kunstschule mit Klasse I – VIII
09.2001 - 6 2008
Lagermitarbeiterin
Amazon Moosburg
9 2019 - 2 2022
Fotografenkurs in Cambridge - undefined
Lebensmittelverarbeitung - Lebensmittelindustrie Qualifikation - undefined
Grundlagen der Hygiene - Hygienekurs - undefined
IELTS Englisch - undefined
TOEFL Englisch - undefined
Bachelor of Arts - Photography
Anglia Ruskin University
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