Betchie Marie Estremos Alaña
Consolacion
Summary
Dedicated and reliable professional seeking a Job, offering strong communication skills and sound judgment to contribute effectively to team success. Proven ability to adapt quickly in dynamic environments while maintaining a focus on delivering high-quality results. Committed to fostering positive relationships and collaborating with colleagues to achieve organizational goals. Eager to leverage expertise in a challenging new role that values initiative and dedication.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Barista
Dahun Cafe
Zapatera Cebu City
03.2024 - Current
- Prepare and serve a variety of coffee and tea beverages, as well as other specialty drinks
- Take and fulfill customer orders accurately and efficiently
- Provide excellent customer service and address customer concerns in a polite and professional manner
- Maintain a clean and organized cafe environment, including restocking supplies and cleaning equipment
- Follow health and safety guidelines when handling food and drink
- Operate the cash register and handle cash and credit card transactions
- Abide by company policies and procedures at all times
- Food & Beverage / Catering / Restaurant
- I have been working for 17.12 years
Freelance
MMG Company
Makati Manila City
01.2024 - Current
- Outbound Calling: Make direct, unsolicited phone calls to potential clients to introduce products or services.
- Lead Generation: Identify and qualify potential customers who may be interested in a company's offerings.
- Prospect Research: Research potential leads to understand their needs and tailor their outreach.
- Sales Pitching: Craft and deliver compelling pitches, using scripts but also adapting as needed to engage the prospect.
- Appointment Setting: Set up meetings, demos, or consultations for qualified leads to meet with a sales representative.
- Information Gathering: Ask pertinent questions to understand a customer's needs and preferences.
- Objection Handling: Address customer concerns, doubts, and objections effectively to influence buying decisions.
- Call Center / IT-Enabled Services / BPO
- Responsibilities of a cold caller:
Sales Executive
Adept Outsourcing Opc.
JDN Square Mandaue Cebu City
06.2019 - 06.2022
- To ensure that the customer understand and satisfy of what you are offering to them.
- To acknowledge there concerned mmake. Sure you deliver it properly.
- Offering a cheaper rate from thier previous payment.
- Always Be mindful.
- Call Center / IT-Enabled Services / BPO
- Currently working but I'm willing to work abroad anytime.
Waitress / Cashier
Blue Elphant
Ayala Center Cebu City
01.2019 - 06.2022
- Providing excellent wait service to ensure satisfaction
- Taking customer orders and delivering food and beverages
- Making menu recommendations, answering questions and sharing additional information with restaurant patrons.
- Food & Beverage / Catering / Restaurant
Sales Executive
Proweaver web Design
Keppel building Ayala Busines Center Cebu City
06.2017 - 06.2019
- Offer A Customized Web Design for there Businesses
- Acknowledge and notify there Concern regarding with there website
- Be responsible all the time.
- Advertising & Marketing & Promotion / PR
Cashier / sales Lady
Watson
Fuente Cebu City
06.2013 - 06.2014
- Processing transactions: Cashiers use a cash register or point-of-sale system to process payments, scan items, and record purchases.
- Customer service: Cashiers help customers with questions, provide information, and resolve complaints.
- Handling returns and exchanges: Cashiers process returns and exchanges, and generate refunds or store credits.
- Bagging purchases: Cashiers bag, box, or gift-wrap packages.
- Maintaining the checkout area: Cashiers keep the checkout area clean and tidy.
- Beauty / Fitness
- Cashier's responsibilities include:
Service Crew
Jollibee Food Corporation
CONSOLACION CEBU
10.2010 - 10.2013
- Process Payments. Service crew members process cash, check, and credit card payments using cash registers and digital systems.
- Interact with Customers.
- Use Selling Techniques.
- Clean.
- Maintain Stock.
- Greet Customers.
- Fill Food Orders.
- Serve Food.
- Food & Beverage / Catering / Restaurant
Education
College Level (Undergraduate) - BSICT
Cebu Technological University
10-2013
Skills
- Effective communication
- Responsibility open minded
- Hard working
- Creativity and Adaptability
Certification
- Certified [Job Title], [Company Name] - [Timeframe]
Government Documents
- Passport
- ID Number: p7853318A
- Place of Issue: CEBU CITY
- Date of Expiration: Jul 07, 2028
Languages
English
Timeline
Barista
Dahun Cafe
03.2024 - Current
Freelance
MMG Company
01.2024 - Current
Sales Executive
Adept Outsourcing Opc.
06.2019 - 06.2022
Waitress / Cashier
Blue Elphant
01.2019 - 06.2022
Sales Executive
Proweaver web Design
06.2017 - 06.2019
Cashier / sales Lady
Watson
06.2013 - 06.2014
Service Crew
Jollibee Food Corporation
10.2010 - 10.2013
College Level (Undergraduate) - BSICT
Cebu Technological University