Benjie Ladringan
IT Consulting
Yokohama,14
Summary
Knowledgeable IT Manager oversees technology deployment and maintenance. Instructs and leads IT staff members in support of hardware, software and networking infrastructure. Actively works with executives to determine and implement tech needs. Manages technology strategy, training and documentation.
Successful at optimizing security standards, improving planning processes and managing systems implementation. Knowledgeable about disaster recovery planning, roadmapping and team development.
Insightful Information Technology Manager with 15 years of IT leadership experience including oversight of infrastructure, application support and security services. Dedicated to customer satisfaction with focused delivery of technical solutions. Proven leader in directing operations, maintenance and support of complex systems. Develops creative business solutions, leveraging diverse methodologies and delivering engineering solutions for leading organizations. Highly adept in request for proposal development, technology needs assessments and staff training.
Experienced Information Technology Manager well-versed in infrastructure, security planning and daily operations management. Forward-thinking and strategic leader with 5 years of experience. Recognized for cost-effective system improvements, operational streamlining and positive leadership style.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
32
32
years of professional experience
11
11
years of post-secondary education
5
5
Certifications
2
2
Languages
Work History
System Administrator, Japan IT Manager
Heineken Japan
Roppongi, Tokyo
09.2023 - Current
- Managed vendor relationships for hardware, software, and services procurement, ensuring quality products at competitive prices.
- Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
- Coordinated IT operations activities to deliver smooth flow of daily business needs.
- Developed and implemented measures and procedures to protect IT systems from cyber threats and data breaches.
- Led a skilled IT team in providing exceptional technical support, fostering a collaborative environment that promoted professional growth.
- Communicated with executive team and CEO to maximize development efficiencies and resolve technology issues.
Project Operation Lead
Mercedes Benz Fuso Mitsubishi
03.2020 - 12.2022
- Project name : Service Transition for Operation Support for Network / DC Security Objective: Transition Of IT Operation Network / Data Center Role: Project Operation Lead Responsibilities/Deliverables: I developed the charter and WBS and obtained approval from key stakeholders
- I prepared the project plan and created the work breakdown structure while considering time, cost, and quality
- I coordinated the execution of research and development of the material
- I monitored the project timeline, ensuring all milestones were being achieved on schedule
- Once I obtained acceptance for the project deliverables, I archived project documents and materials using generally accepted practices to comply with statutory requirements
- Outcome: Service Agreement Service Hand Book was Created and signed by the stakeholders on a schedule and under budget with the approval
- Archive for future employees
- The Project is Over Budget and on schedule
- Developed strong relationships with key stakeholders, facilitating effective communication channels for better decision-making processes.
- Developed and executed strategy for business growth, resulting in a significant increase in market share.
- Oversaw budget planning and financial management activities, ensuring fiscal responsibility throughout the organization.
- Provided strategic oversight on major projects ensuring timely completion within budget constraints.
- Implemented data-driven decision-making techniques, improving overall operational effectiveness and profitability.
- Successfully managed crisis situations maintaining focus on priorities while providing guidance for rapid resolution.
- Conducted regular performance reviews evaluating team members contributions towards achieving organizational goals.
- Negotiated contracts with vendors and suppliers, securing favorable terms that contributed to long-term success and sustainability.
- Instituted quality control measures to reduce errors and maintain high standards of service delivery.
- Managed cross-functional teams to ensure seamless collaboration on key projects, enhancing overall performance.
- Leveraged industry best practices to optimize workflow efficiencies and drive improvements in service delivery timescales.
- Continually assessed internal external factors impacting business adjusting strategies accordingly for sustained growth and success.
- Streamlined operations by implementing efficient processes and workflows, leading to increased productivity.
- Led successful organizational restructuring efforts, increasing efficiency while minimizing employee turnover.
- Spearheaded process re-engineering efforts that led to significant reductions in overhead costs without compromising quality or safety standards.
- Introduced innovative technologies to modernize operations, resulting in enhanced productivity and streamlined processes.
- Played an instrumental role in talent recruitment, development, retention strategies which resulted in building high-performing teams across the organization.
- Optimized resource allocation for improved operational efficiency and cost savings across departments.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Established clear performance metrics and targets, driving continuous improvement in operational effectiveness.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and implemented strategies to maximize customer satisfaction.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Developed and maintained relationships with external vendors and suppliers.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Reported issues to higher management with great detail.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Raised property accuracy and accountability by creating new automated tracking method.
- Trained and guided team members to maintain high productivity and performance metrics.
- Reduced operational risks while organizing data to forecast performance trends.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
Project Lead
Sodowork
02.2019 - 01.2020
- DXC Project Name : New PC Deployment for HealthCare Objective: To Deploy PC to old and User PC
- Disposal of Old PC Data Migration Role: Project Lead The replacement of obsolete technology with a new Updated PC (Lenovo/HP) I oversaw the entire development lifecycle: Project charter that is documented and emphasizes the business case.: Led requirement-gathering sessions and created plans for the finance, schedule, risk, and communications.: Oversaw engineers' execution and quality assurance.: Schedule, money, and risk were all closely watched
- New PC was implemented, and the sponsor approved the project
- Outcome: Implementation of New PC followed by decommissioning of old PC The Project is was Over Budget but not on schedule
Data Center Network onsite Tech Support
Japan company
01.2018 - 01.2019
- Deployment New Server and Rack to Break Fix
Onsite Desktop Lead
Milestone
01.2017 - 01.2018
- Project Computer Bix to Slack Japan Onsite Desktop Lead Slack onsite user 50, Remotely Global Support
Desktop Support Engineer
Wipro Technologies
01.2016 - 01.2017
- Optimized PC performance through regular updates, patches, and system upgrades.
- Configured hardware, devices, and software to set up work stations for employees.
- Installed new or upgraded hardware and software and coordinated installation and follow-up with user to achieve customer satisfaction.
- Managed inventory of IT assets including hardware components and software licenses to maintain accurate records and ensure compliance with company policies.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Enhanced system performance by troubleshooting and resolving software, hardware, and network issues.
- Walked individuals through basic troubleshooting tasks.
- Troubleshot potential problems and eliminated before issues escalated or cascaded.
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Monitored system performance to maintain system integrity.
- Maintained inventory of installed desktop hardware and software components to keep records accurate and updated.
- Provided comprehensive technical support for users, addressing various issues related to computer systems, peripherals, and applications.
- Relocated and configured desktop computer devices and phones to facilitate office moves and new employee workstations.
- Improved help desk ticket resolution times through diligent prioritization of requests based on urgency level.
- Supported remote employees by setting up secure VPN access points that enabled them to work efficiently from offsite locations.
- Collaborated with the IT team on network infrastructure improvements, resulting in reduced service interruptions.
- Configured and installed computer systems for other sub-organizations.
- Streamlined IT support processes for quicker response times and improved user satisfaction.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Coordinated with vendors on warranty claims for faulty equipment, reducing costs associated with repairs or replacements.
- Patched software and installed new versions to eliminate security problems and protect data.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Deployed and maintained desktop systems to ensure optimal functionality and minimize downtime.
- Performed data backups regularly to safeguard critical information against loss or corruption due to system failures or security breaches.
- Documented support interactions for future reference.
- Implemented proactive maintenance plans for desktop systems to prevent potential problems and extend equipment life.
- Developed detailed documentation for internal procedures and processes to promote consistency among team members.
- Boosted network, system, and data availability and integrity through preventive maintenance and upgrades.
- Designed Sharepoint master page and page layouts.
- Enhanced team collaboration by setting up efficient communication systems and tools.
- Improved network connectivity, troubleshooting and resolving complex network issues.
- Installed and configured computer systems and applications, leading to smoother operations.
- Collaborated with IT teams to deploy system updates, minimizing disruptions to users.
- Contributed to IT projects, ensuring successful completion within timelines.
- Conducted thorough diagnostics to pinpoint underlying issues, enhancing system reliability.
- Reduced hardware expenses by effectively managing inventory and identifying opportunities for upgrades.
- Provided training on cybersecurity best practices, significantly reducing risk of data breaches.
- Enhanced data integrity with regular backups and recovery procedures.
- Streamlined ticketing process, improving response time and efficiency in issue resolution.
- Assisted in migration to cloud-based services, resulting in improved data accessibility and collaboration.
- Elevated user experience by customizing desktop configurations to meet individual needs.
- Facilitated knowledge transfer sessions, boosting team proficiency in new technologies.
- Reduced system downtime with proactive maintenance and regular updates.
- Documented technical procedures, allowing for quicker resolution of common issues.
- Optimized network performance, ensuring reliable access to resources and services.
- Leveraged automation tools to streamline software deployments, saving time and reducing errors.
- Improved system security by implementing robust antivirus solutions and firewalls.
Engineer
WaterOne Corporation
01.2015 - 01.2016
- Established strong working relationships with clients through exceptional communication skills, fostering trust and collaboration.
- Achieved successful project outcomes by maintaining accurate documentation and meeting strict deadlines.
- Developed positive working relationships with stakeholders to effectively coordinate work activities.
- Presented technical findings to stakeholders, ensuring clear understanding of project status and goals.
- Provided input to team lead regarding areas for process and procedural improvement.
- Wrote, reviewed and edited technical document in accordance with template requirements.
- Conducted rigorous quality assurance tests, identifying areas of improvement for product optimization.
- Developed cost estimates and project specifications for proposals.
- Collaborated on interdisciplinary teams to develop creative, cost-effective solutions for complex projects.
- Streamlined project delivery processes, implementing agile methodologies that improved team collaboration and efficiency.
President
Calvatron Inc
Saipan, Cnmi
01.2000 - 01.2014
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Enhanced company performance by implementing strategic plans and overseeing daily operations.
- Launched new products successfully into the market after meticulous research, planning, and marketing campaigns.
- Reduced operational costs through strategic cost management initiatives.
- Navigated complex regulatory environments while maintaining compliance across all aspects of the organization''s operations.
- Improved public transportation systems to facilitate easier and more efficient travel for citizens.
- Expanded access to quality healthcare by advocating for comprehensive healthcare reform.
- Enhanced disaster preparedness with development of national emergency response strategy.
- Strengthened agricultural sector by introducing modern farming techniques and support programs for farmers.
- Increased public safety through modernization of law enforcement and emergency response systems.
- Improved educational outcomes by increasing funding for schools and teacher training programs.
- Enhanced community development with launch of urban and rural revitalization projects.
- Reduced poverty and inequality by implementing effective social welfare programs.
- Fostered culture of transparency and accountability by implementing comprehensive ethics reform across all levels of government.
- Boosted economic growth with strategic investments in infrastructure and technology sectors.
- Addressed climate change with adoption of groundbreaking environmental policies.
- Maintained P&L and shouldered corporate fiscal responsibility.
- Led recruitment and development of strategic alliances to maximize utilization of existing talent and capabilities.
- Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.
- Communicated business performance, forecasts and strategies to investors and shareholders.
- Monitored key business risks and established risk management procedures.
- Oversaw business-wide changes to modernize procedures and organization.
Technician Support
IDS Company
01.1998 - 01.1999
- For Kronos Product, Payroll Time Card Machine
Full Time Technician/ Programmer
Power Chip Computer Center
01.1993 - 01.1996
- Project Name : Accounting Sale Inventory System at Garvis Dizon Servitec install a Server Design a Network
- Program Dbase Plus to create a Database that would Back up Data in inventory and Sale Create reporting monthly sale Create daily invoice
Education
Bachelor of Science - Accountancy
Virgen Delos Remedios College
Oologapo Zambales Phillipines 04.1993 - 01.1998
Graduate certificate - Computer Technology
ONLINE DATA CENTER
Oologapo Zambales Phillipines 01.1992 - 01.1993
Graduate with certificate -
ManPower Electron Technical School
O, 20 01.1992 - 01.1993
High School -
Saint Nicholas Academy
Catellijos Zambales Phillipies 01.1988 - 01.1992
Skills
Server & application monitoring Tools
UNIX (Solaris, HP-UX)
Linux (Red Hat, Yellow Dog)
DNS
Maintenance Monitoring Software
Accounting Software
AZURE
Vmware
Server management
Incident management
Virtualization
Disaster recovery
Offboarding and onboarding
Network security
Infrastructure planning
Certification
PMP Certified, 03/01/23
Motivation
- I am looking for a life position where I can utilize my skills and abilities to achieve rapid, innovative and flexible professional growth.
- Add a valuable asset to a respected organization as an active member.
- I work in a dynamic professional environment where the organization is growing and utilizes my creativity and innovative thinking for the benefit of the organization and myself.
- I will use my technical and managerial skills to reach my goals and be the top performer in the organization.
- I am willing to use my innovative ideas, skills and creativity to accomplish projects.
- Pursue your position as an engineer, support all IT needs, provide growth opportunities, and leverage leadership skills and experience.
- I can work independently or in teams. I can follow the team's lead, and you can even lead.
- I can mentor new IT, continue working in the IT industry.
- I am a leader, but I know I can only be a true leader in a group if I earn it.
Commutingtime
1 hour
Neareststation
Keihin Tohoku Line Tsurumi Station
Spouse
Japanese Citizen
Driverlicenseexpiration
2028
Personal Information
- Age 49
- Gender: Male
- Residence Permit: Permanent Resident
Timeline
System Administrator, Japan IT Manager
Heineken Japan
09.2023 - Current
Project Operation Lead
Mercedes Benz Fuso Mitsubishi
03.2020 - 12.2022
Project Lead
Sodowork
02.2019 - 01.2020
Data Center Network onsite Tech Support
Japan company
01.2018 - 01.2019
Onsite Desktop Lead
Milestone
01.2017 - 01.2018
Desktop Support Engineer
Wipro Technologies
01.2016 - 01.2017
Engineer
WaterOne Corporation
01.2015 - 01.2016
President
Calvatron Inc
01.2000 - 01.2014
Technician Support
IDS Company
01.1998 - 01.1999
Bachelor of Science - Accountancy
Virgen Delos Remedios College
04.1993 - 01.1998
Full Time Technician/ Programmer
Power Chip Computer Center
01.1993 - 01.1996
Graduate certificate - Computer Technology
ONLINE DATA CENTER
01.1992 - 01.1993
Graduate with certificate -
ManPower Electron Technical School
01.1992 - 01.1993
High School -
Saint Nicholas Academy
01.1988 - 01.1992
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