Benedict Raymund Besario
Appointment Setter, Quality Analyst, Administrative Work, & Customer Service Experienced
Dumaguete City
Summary
Adept in leveraging computer skills and a strong work ethic, I significantly enhanced customer satisfaction and efficiency at Qualfon. With expertise in CRM software and exceptional organizational abilities, I excel in fast-paced environments, consistently meeting and surpassing targets. My background spans customer service to quality analysis, showcasing versatile multitasking and problem-solving capabilities.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Appointment Scheduling Specialist
WebLeads USA
10.2021 - 03.2024
Quality Analyst
Qualfon
10.2021 - 08.2023
Subject Matter Expert
Qualfon
08.2018 - 09.2021
Customer Service Representative
Qualfon
04.2015 - 08.2018
Education
Bachelor of Arts - Secondary Education- Biology Major
Negros Oriental State University Dumaguete Campus
Dumaguete City, Negros Oriental 04.2001 -
Skills
Computer skills
Customer service
Data entry
Strong work ethic
Document management
Call management
Effective multitasking
Schedule management
Order processing
CRM software
Fast learner
Multitasking and time management
Microsoft office
Multitasking Abilities
Organizational skills
Excel spreadsheets
Certification
Six Sigma Greenbelt
Timeline
Six Sigma Greenbelt
04-2022
Appointment Scheduling Specialist
WebLeads USA
10.2021 - 03.2024
Quality Analyst
Qualfon
10.2021 - 08.2023
Subject Matter Expert
Qualfon
08.2018 - 09.2021
Customer Service Representative
Qualfon
04.2015 - 08.2018
Bachelor of Arts - Secondary Education- Biology Major
Negros Oriental State University Dumaguete Campus
04.2001 -
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