BASIL MATHEW

• With Anton Paar I am handling multiple product lines from pharma, petroleum and research instruments.
• Installation and configuring of instruments as per customer requirement with industrial standards.
• Application and operational training to customer.
• Maintaining PM list and execution of PM in proper time.
• Registering customer complaints and provide the support both onsite and remote.
• Calibration and Validation of Instruments and providing certificates and documentation.
• Generating Revenue from AMC/Consumables/Paid services.
• Timely update of customer service details, tools calibration, inventory Management in the CRM.
• Additionally, providing post application support for surface area and pore analyzers.
• INSTRUMENTS HANDLED
• Gas Adsorption Analyzers: Surface Area Analyzers. Porometers (Hg & Capillary)
• Material Consistency: Penetrometer, Softening Point, Cold Flow properties Etc..
• Petroleum Properties: Flash Point, Fire Point , Viscometers (Stabinger and Micro Capillary),Density meters, Oxidation Stability tester, Distillation Units etc.
• Pharma And research: Polarimeter , Refractometer, Turbidity meter, Microwave digester and Synthesizer.

• In Aimil Ltd my area of responsibility in industrial division concentrating on particle counters, raw material identification, particle sizing and characterizations
• Mainly deputed for installation (IQ/OQ), training, maintenance (AMC,PM), validation or calibration of the capital instruments as per the auditing, 21CFR and NIST standards
• Handling customers like pharmaceutical companies and research centers.

INSTRUMENTS HANDLED

Malvern – Master sizers (particle sizing), Zeta sizers (zeta potential)

PMS – Different kinds of particle counter (Laser, Online monitoring systems)

Thermo – Various models of raw material identifier (Microphazir, Truscan)

• As a Service engineer my role is Installation, servicing and maintenance of fully and semi-automated Diagnostics Equipments
• Installation, calibration and repair of capital equipment
• Scheduling and maintaining Planned Maintenance calendars
• Training skills, to train users on operation of the system
• Covered about 150 customers in my region of operation
• Planning and executions for collecting AMC from customers for company revenue as well as retain the customers with company.
• Passionate about learning and committed to continual improvement.
• Learned and adapted quickly to new technology and software applications.

INSTRUMENTS HANDLED

Biochemistry analyzers

Hematology analyzers

Serum Protein analyzers