BISHAL THADA MAGAR
Front Desk Incharge/Night Auditor
Fushimi Ward,Kyoto
Summary
Experienced Hotel Front Desk Incharge dedicated to providing excellent customer service and efficient administrative support. Skilled in quickly resolving guest issues and ensuring their satisfaction. Known for creating a welcoming atmosphere and handling check-ins and check-outs smoothly. Strong background in customer relations and administrative tasks, always aiming to exceed guest expectations. Proven track record in enhancing service delivery, driving profitability, and maintaining professional relationships to support business success.
Overview
10
10
years of professional experience
Work History
Front Desk/Night Auditor
Daiwa Roynet Hotel
6 2022 - Current
- Responsible for Financial Reconciliation, Guest check-in/Check Out, Front Desk Operations, Security and safety, Guest Services,Reservations Management,Communication,Administrative Duties,E-mail handling
- Participated in ongoing training sessions related to hospitality best practices for continued professional growth and development.
- Managed reservations accurately, preventing overbooking situations and guaranteeing smooth guest arrivals.
- Collaborated with housekeeping and maintenance teams to address guest room issues promptly, ensuring optimal guest experiences.
- Contributed to a secure hotel environment by monitoring security cameras and reporting suspicious activities.
- Documented accounts and logs throughout shift to keep up with requirements.
Sales Representative
Towa Management
08.2021 - 03.2022
- Responsible for Property Listings, Advertising, Client Consultation, Property showings, Negotiation, Marketing Strategies, Networking, Client Support.
- Expanded customer base through cold calling, networking, and relationship building.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Developed strong rapport with customers and created positive impression of business.
Computer Operator Supervisor
Sunshine Production House
04.2014 - 02.2016
- Responsible for training a team of 10 computer operators to ensure efficient and accurate operation of computer systems for data entry, profitability targets, and relationship management.
- Generated reports covering details about data, system operation, and error monitoring.
- Maintained a high level of accuracy in data entry tasks, resulting in improved overall data quality.
- Enhanced system efficiency with regular maintenance checks and updates.
- Gathered, organized and input information into digital database.
Education
Global Business Department -
TOKYO BUSINESS LANGUAGE COLLEGE (TBL)
Ikebukuro, TokyoJapanese Language - undefined
CANAAN INTERNATIONAL EDUCATION ACADEMY
Koto City, TokyoComputer Science - undefined
ORIENT SCHOOL OF SCIENCE AND MANAGEMENT H S SCHOOL (NEPAL)
Basundhara, KathmanduBBS - undefined
MORGAN INTERNATIONAL COLLEGE
Skills
Administrative Skills
Leadership
Communication skills
Sales
Front Desk Management
Customer service
MS-office
Time management
Problem-solving
Translation and interpretation abilities
Proficiency in foreign languages
Languages Skills (English,Japanese,Hindi,Nepali)
Bilingual
Computer literacy
Proficient Typist: more than 100 words per minute (wpm)
Data entry expertise
Customer Assistance
Customer Service
Patience and Tolerance
Guest Relations Management
Resolving issues
Teamwork and Collaboration
Fast Learner
Time management abilities
Adaptability and Flexibility
Relationship Building
Administrative Support
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Advanced (C1)
Japanese
Advanced (C1)
Hindi
Bilingual or Proficient (C2)
Nepali
Bilingual or Proficient (C2)
Interests
Reading Books
Playing Guitar
Singing
Travelling
Sports
Timeline
Sales Representative
Towa Management
08.2021 - 03.2022
Computer Operator Supervisor
Sunshine Production House
04.2014 - 02.2016
Front Desk/Night Auditor
Daiwa Roynet Hotel
6 2022 - Current
Global Business Department -
TOKYO BUSINESS LANGUAGE COLLEGE (TBL)
Japanese Language - undefined
CANAAN INTERNATIONAL EDUCATION ACADEMY
Computer Science - undefined
ORIENT SCHOOL OF SCIENCE AND MANAGEMENT H S SCHOOL (NEPAL)
BBS - undefined
MORGAN INTERNATIONAL COLLEGE