Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals, and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker, and consensus builder.
Overview
11
11
years of professional experience
7
7
years of post-secondary education
5
5
Languages
Work History
English Language Teacher
SEIHA English Academy
Tokyo, Japan
06.2022 - Current
Held parent-teacher conferences to communicate sensitive issues with parents.
Planned lessons for classroom of 5~10 students.
Evaluated student progress to offer recommendations for further development.
Team Supervisor
Kimpton Shinjuku Tokyo
Shinjuku, Tokyo
09.2020 - 05.2022
Interacted with cross-functional support groups to manage day-to-day operations and identified and resolved operational problems using defined processes, expertise and judgment.
Developed, recommended and implemented measures to improve productivity, performance, quality and career path for staff members.
Mentored and guided employees to foster proper completion of assigned duties.
Built strong relationships with customers through positive attitude and attentive response.
Maintained understanding of overall business goals, tailoring new hires and continuing training towards reaching prescribed targets.
Trained newly hired sales team in upselling techniques.
Developed growth strategies for store.
Team Captain
The Strings by InterContinental Tokyo
Shinagawa, Japan
11.2017 - 08.2020
Invested time to build and strengthen relationships with teammates by inquiring about individual challenges and goals.
Determined areas in need of improvement and optimized strategies to strengthen performance.
Applied discipline and sense of responsibility toward all team and personal activities.
Resolved problems, improved operations and provided exceptional service.
Supervised work of contracted employees to keep on task for timely completion.
Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Online Retailer
Amazon Japan
Ichikawa, Japan
01.2016 - 09.2020
Conducted retail arbitrage to build inventory for resale via online platforms.
Developed and executed online strategies for leads, sales and pricing to generate revenue.
Identified, engaged and developed vendor programs to establish new product lines.
Developed strategic online and offline partnerships to support fulfillment and direct sales programs.
Promoted products in online communities through e-mail marketing programs or online advertising.
Tracked inventory and reviewed retail trends with excel spreadsheets in order to make timely and proactive business decisions.
Created plans and communicated deadlines to ensure projects were completed on time.
Sales Executive (Part Time)
Ecolinks|au
Tokyo, Chiba, Yokohama, Saitama, Tokyo
08.2017 - 03.2019
Managed sales plan activities and service campaigns resulting in expanded revenues and branding.
Assisted clients throughout sales process and provided after-sales support to assess satisfaction and resolve problems.
Identified prospect needs and developed appropriate responses along with information on suitable products and services.
Implemented brand marketing and sales campaigns.
Maximized business potential by providing excellent customer service and ensuring repeated client retention.
Assessed client needs to determine and suggest relevant product solutions in alignment with client budgets and schedules.
Brought in new customers and retained base through proactive management of individual needs and development of robust technical solutions.
Education
Short Course On Business Level Japanese -
MANABI Japanese Language School
Ryogoku, Tokyo, Japan
04.2016 - 12.2016
MBA - Operations Management
American International University Bangladesh(AIUB)
Dhaka,Bangladesh
01.2014 - 01.2016
BBA - International Business
American International University Bangladesh(AIUB)