Azusa Imakawa

Outline:

Experienced two projects as corporate planning and PMO member which required planning mid-term business plan, setting and reviewing management goals. Contributed to 41% annual growth as a result.

Key Responsibilities:

• Created mid-term business plan
• Set annual management goals
• Restructured management meeting committee
• Organized discussion points of operation integration
• Conducted consulting market research
• Prepared documents for global and local management meetings

Outline:

Experienced six projects including four CRM projects, pro bono works and wrote Global Contact Survey Report. Self-motivated and capable of multitasking efficiently.

Key Responsibilities:

• Improved operation process by doing text mining system POC
• Defined requirement, Done Fit&Gap analysis, Extracted data element
• Developed communication process and involved volunteer in the project for NPO
• Wrote and published Global Contact Centre Survey Report
• Formulate a digital marketing strategy for real estate company
• Designed Website concept and strategy for insurance company

Outline:

Experienced two global IT projects as PMO which required schedule and risk management, meeting coordination and facilitation. Received in house award for “Client Satisfaction”.

Key Responsibilities:

• Project schedule creation and risk management
• Global meeting coordination and facilitation