Azusa Sugimura
Suginami-ku
Summary
Proven communicator and skilled multitasker, adept in both verbal and written exchanges, with a rich background in providing translation services at MIS Co., Ltd. Excelled in streamlining team coordination and enhancing patient care through cultural awareness and Microsoft Office proficiency. Demonstrated exceptional teamwork and administrative support, significantly improving operational efficiency.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Hospital Translator
MIS Co., Ltd
12.2019 - Current
- Facilitating medical provider and patient communication for emergency and urgent patient transfers, and translations for the duration, or episode of care, to include oral and written communication.
- Translated documents from Japanese to English, and vice-versa.
- Provided escort services to support patients in the provision and coordination of routine, emergent, and outpatient care.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Streamlined communication within team, scheduling and coordinating meetings for all members.
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
Barista Shift Supervisor
On-Time Staffing
04.2018 - 11.2019
- Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
- Served customers quickly and efficiently and created strategies to prevent delays.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Built strong relationships with regular customers through attentive service, remembering preferences, and engaging in friendly conversation when appropriate.
- Resolved customer complaints professionally, demonstrating empathy while finding solutions in line with company policies.
Education
Incomplete -
Orange Coast College
Costa Mesa, CANo Degree -
NIC International College
Shinjuku, Japan04-2017
Skills
- Verbal and written communication
- Cultural awareness
- Teamwork
- Multitasking Abilities
- Attention to detail
- Microsoft office
- Administrative support
- Document preparation
- Calendar management
- Research and analysis
Certification
TOEIC 855
Timeline
Hospital Translator
MIS Co., Ltd
12.2019 - Current
Barista Shift Supervisor
On-Time Staffing
04.2018 - 11.2019
Incomplete -
Orange Coast College
No Degree -
NIC International College
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