Summary
Overview
Work History
Education
Skills
Timeline
Swimming, Hiking
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Ayumi SATO

Customer Success Representative
Tokyo,27

Summary

Passionate about promoting lasting customer satisfaction by delivering unparalleled support. Proficient in customer service best practices and related options. Effectively drives revenue with skilled promotional and problem-solving abilities.

Overview

14
14
years of professional experience
4
4
years of post-secondary education

Work History

Customer Service Representative

World Courier K.K.
Tokyo
10.2020 - Current

- Order management

- Provide quotations to prospects

- Raises jobs in TMS (Transport Management System)

- Communications with national and international World Courier stations

Sales Assistant

Adecco Group
Tokyo
07.2018 - 03.2020

- Conducted generating purchase orders, estimations and certificate document

- Supported internal social activities

- Arrangement on legal procedures

- Management of expenses for sales managers and RVP by using Oracle system, Concur.

Clerk Typist

CEVA Logistics Japan, Inc.
Tokyo
02.2016 - 05.2018

- Generate shipping document and invoices.

- Tracking containers by using NACCS system

Customer Service Representative

Japan Concentrix K.K.
Tokyo
04.2014 - 01.2016

- Support members as a team leader

- Correspondent inquiry from users regarding product usage.

- Solved problem with communication between buyers and sellers.

- Generate operation manuals.


Customer Service Assistant

Mercedes-Benz Japan Co., Ltd.
Tokyo
03.2011 - 12.2013

- Answer company representative phone and liaison internal office

- Manage and order product catalog by using SAP system

- Manage and organize event schedules and new model knowledge

Assistant of Mixologist

Mixologist, RAGE COFFEE BAR
Tokyo
04.2009 - 02.2010

- Supported mixologist and chef

- Give an idea of creating new menu

Customer Service Representative

DHL Group
Tokyo
03.2006 - 02.2009

- Corresponded customer inquiry regarding parcel picks up orders

- Track the shipping

- Advise how to create documents and parcels.

Education

No Degree - Diploma of Business

University of Southern Queensland
Australia
04.2004 - 01.2006

Associate of Arts - English Literature

Hokkaido Musashi Women’s Junior College
Sapporo
04.2002 - 03.2004

Skills

Intermediate user of Microsoft office software

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Timeline

Customer Service Representative

World Courier K.K.
10.2020 - Current

Sales Assistant

Adecco Group
07.2018 - 03.2020

Clerk Typist

CEVA Logistics Japan, Inc.
02.2016 - 05.2018

Customer Service Representative

Japan Concentrix K.K.
04.2014 - 01.2016

Customer Service Assistant

Mercedes-Benz Japan Co., Ltd.
03.2011 - 12.2013

Assistant of Mixologist

Mixologist, RAGE COFFEE BAR
04.2009 - 02.2010

Customer Service Representative

DHL Group
03.2006 - 02.2009

No Degree - Diploma of Business

University of Southern Queensland
04.2004 - 01.2006

Associate of Arts - English Literature

Hokkaido Musashi Women’s Junior College
04.2002 - 03.2004

Swimming, Hiking

I swim because it improves blood circulation around the body, organize my mind.

Taking a walk in the forest makes me happy. It it very fun to spend time with family and friend at beautiful place.

Ayumi SATOCustomer Success Representative