Summary
Overview
Work History
Education
Skills
Certification
Hobbies
Languages
Timeline
Generic

Ayuka Itabashi

Summary

Proven to enhance customer experiences at Oriental Land Co., Ltd., I excel in hospitality and time management, ensuring optimal service and efficiency. Skilled in customer complaint resolution and organization, I've significantly contributed to maintaining high satisfaction levels and operational excellence, showcasing my ability to meet and exceed employer expectations.

Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Receptionist

Green Sports Center
01.2024 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.

Lifeguard

Green Sports Center
07.2021 - 08.2022
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
  • Monitored safety of guests in and around swimming pool.
  • Provided friendly customer service to guests and addressed concerns.
  • Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
  • Conducted routine water tests to maintain proper chemical balance, ensuring optimal swimming conditions for patrons.
  • Supported swim lesson instructors in providing quality instruction to students of all ages and skill levels.

Tokyo Disney Land Merchandise Cast Member

Oriental Land Co., Ltd.
11.2018 - 03.2020
  • Greeting people of all nationalities.
  • Supported successful store openings and closings by completing necessary tasks in a timely manner, ensuring readiness for business hours.
  • Stayed current on industry trends and product offerings through ongoing professional development opportunities within the organization.
  • Managed restocking activities efficiently, minimizing out-of-stock incidences and promoting optimal product availability for customers.
  • Answered customer questions regarding store merchandise, department information, and pricing.

Education

Bachelor of Faculty of Humanity - English Communication

Tokyo Kasei University
Tokyo, Japan
03.2022

English Language Training And Presentation

University of Cambridge
Cambridge, UK
08.2015

English Language Training And Presentation

Tudor Hall School
Banbury, UK
08.2013

Skills

  • Excellent hospitality skill
  • Hard working and reliable
  • Greeting customers
  • Customer and clienst relation
  • Organization skills
  • Time Management
  • Performance Improvement
  • Customer Complaint Resolution

Certification

  • First Aid/CPR Certified
  • Drivers License

Hobbies

My hobbies inclosed the watching American dramas and Best of all watching Disney channel. My other hobby includes taking a trip with my Dog and Cats. Sometime I Love going to various Zoo because I love Zoo.

Some the things I enjoy doing in my free time are sightseeing, road trips, travelling to foreign countries, playing basketball and shopping.

Languages

Japanese
Native language
English
Intermediate
B1

Timeline

Receptionist

Green Sports Center
01.2024 - Current

Lifeguard

Green Sports Center
07.2021 - 08.2022

Tokyo Disney Land Merchandise Cast Member

Oriental Land Co., Ltd.
11.2018 - 03.2020

Bachelor of Faculty of Humanity - English Communication

Tokyo Kasei University

English Language Training And Presentation

University of Cambridge

English Language Training And Presentation

Tudor Hall School

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Ayuka Itabashi