Ayoub El karraz
Customer Service
Tokyo
Summary
Dedicated server with a strong focus on exceptional customer service and team collaboration. Proven ability to engage guests and resolve issues efficiently, ensuring a positive dining experience.
Overview
12
12
years of professional experience
4
4
Languages
Work History
Server
Two Rooms Bar and Grill ECN
04.2025 - 06.2026
- Delivered exceptional customer service by promptly addressing guest inquiries and requests.
- Collaborated with kitchen staff to ensure timely and accurate food delivery to tables.
- Managed cash register operations, processing payments efficiently and accurately.
- Assisted in training new servers on menu offerings and service protocols.
Server
Torino
03.2021 - 09.2022
- Assisted in inventory management, tracking stock levels of supplies and beverages.
- Recommended menu items based on customer preferences to increase sales opportunities.
- Served food and beverages promptly with focused attention to customer needs.
Receptionist
Riad al Cheriffi
05.2018 - 10.2019
- Managed front desk operations, ensuring efficient visitor check-in and appointment scheduling.
- Maintained accurate records of incoming and outgoing correspondence to enhance office organization.
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer problems and complaints.
Server
Iberostar Hotel
02.2017 - 12.2017
- Delivered exceptional customer service in high-volume dining environment.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Server
El Puerto Restaurant
05.2014 - 09.2016
- Maintained cleanliness and organization of dining area to meet health standards.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Education
High School Diploma -
Institut of Technologie And Tourisme
Saidia, Morocco 04.2001 -
Skills
Strong work ethic
Exceptional customer service
Cash handling
Guest engagement
Team collaboration
Timeline
Server
Two Rooms Bar and Grill ECN
04.2025 - 06.2026
Server
Torino
03.2021 - 09.2022
Receptionist
Riad al Cheriffi
05.2018 - 10.2019
Server
Iberostar Hotel
02.2017 - 12.2017
Server
El Puerto Restaurant
05.2014 - 09.2016
High School Diploma -
Institut of Technologie And Tourisme
04.2001 -