Ayako Hiyamizu
Kagoshima Kumage Nakatane Noma 3918-6
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments.
Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic with ability to perform effectively in independent or team environments.
As a Start-up project member, results-oriented Inside Sales Representative proficient in cold calling and digital lead generation.
Willing to work hard to build customer base and acquire new accounts.
Resilient professional with strong communication skills and a resourceful approach to problems.
Overview
15
15
years of professional experience
Work History
Document Controller-Contractor -JAXA
Transcosmos Inc.
11.2023 - 12.2023
- Streamlined the document review process by establishing clear communication channels with relevant team members.
- Enhanced document organization by implementing efficient categorization and filing systems.
- Streamlined the document review process by establishing clear communication channels with relevant team members.
- Ensured timely submission of project documents by closely monitoring deadlines and prioritizing tasks accordingly.
- Performed document reproduction, printing documents from electronic sources such as email attachments, PDF files and cloud storage.
- Scanned, filed and transmitted various documents and adhered to digital filing procedures.
- Safeguarded sensitive information through stringent adherence to company confidentiality policies and procedures.
Administrative Assistant
Yasuhiro Matsuzato Assembly Member Office
12.2022 - 05.2023
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Interacted with supporters by phone, email, or in-person to provide information.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Coordinated travel arrangements for member of congress and his wife.
Tutor Volunteer
Nakatane Town Social Welfare Council
10.2020 - 12.2022
- Collaborated with fellow volunteers to develop effective tutoring strategies for diverse learning needs.
- Assisted students with homework using curriculum and materials provided by program.
- Developed strong relationships with students, fostering a positive learning environment and open communication.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
Customer Support Representative
Japan Concentrix KK
08.2020 - 10.2020
- Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions.
- Delivered exceptional customer service by prioritizing emergency issues and developing and employing workarounds to solve problems expeditiously.
- Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
Recommended solutions to complex situations through research and critical thinking and escalated customer to supervisor for enhanced support. - Performed data entry with system for Apple to record call notes, suggestions and questions.
Advertising Inside Sales Representative -accenture
Pasona Inc.
04.2020 - 06.2020
- Developed sales leads and uncovered new business opportunities through prospecting and cold calling.
- Developed and maintained strategic partnerships with major brands and advertising agencies.
- Responsible for identifying and capitalizing on expansion opportunities within existing and new accounts.
- Establish and build strong working relationships with internal departments and team members to ensure successful delivery of services to our customers.
- Researched and customized service proposals for clients to meet requirements and set profitable compensation scale.
- Maintained and organized customer database of over 200 clients Tokyo.
- Provides client with estimates of costs of advertising products or services.
Administrator /Front Desk Receptionist -accenture
Pasona Inc.
07.2019 - 03.2020
- Greeted clients and visitors and answered visitor inquiries.
- Interpreted management directives to define and document administrative staff processes. Collaborated with Project Management Office to comply with projects maintenance requirements.
- Supported recruiting teams and human resources representatives 25 interviews each week. Computerized office activities, maintained customer communications and tracked records through delivery.
- Scheduled clients, maintained conference rooms, maintained internal and public areas.
- Established positive working relationships with colleagues, manager and customers through regular communication and effective anticipation of needs.
- Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
School Librarian
Nakatane Town Board Of Education
06.2018 - 03.2019
- Maintained equipment in good working order for school-wide use.
- Incorporated library items that met existing requirements while also driving curiosity, engaging students and supporting lifelong learning.
- Organized library catalog, supplies, equipment and records.
- Ensured library services met needs of particular groups of users.
- Stayed abreast of latest trends and strategies in field by reading trade publications and attending conferences.
- Worked with teachers to provide kids with lifelong learning skills.
- Increased library's collection by 20% in course of 1 years.
English Instructor
Tanegashima Airport
07.2018 - 07.2018
- Improved classroom engagement by implementing interactive teaching techniques and hands-on learning experiences.
- Enhanced overall student success with personalized feedback, constructive criticism, and one-on-one tutoring sessions.
- Immersed students in unfamiliar cultures by devising hands-on activities.
- Developed interesting lectures and educational activities to maximize learning within classroom.
Administrative Executive
Tokyo Exellia Real Estate
10.2008 - 05.2009
- Updated executives on changing business needs by thoroughly documenting internal and client meetings.
- Coordinated and scheduled meetings made reservations confirmed appointments and provided directions when required.
- Conducted mass mailings and other promotional campaigns.
Handled customer complaints over the phone for all of managed properties. - Demonstrate to create flyers and advertisement.
- Manage travel and expense reports for department team members.
- Take the meeting minutes.
Education
Master of Science - Science And Oriental Medicine
Dongguk University Of Los Angeles
Los Angeles, CA 2034
Associate of Arts - American And English Literature
Atomi Women Junior College
Bunkyo, Tokyo03.2007
Skills
- Tool: Sales Force, Google Sheets, CubePDF Utility Chartio, Slack, bellFace
- Computer: MS Word, Excel, PowerPoint, Outlook
- MAC OS Pages, Numbers, Keynote
- TOIEC 780
- TESOL certificate holder
- Eiken Pre-1st grade
- IBM Python for Data Science and AI
- Regulatory Compliance
- Data Accuracy
- Standard Operating Procedures
- Records Management
- Process Improvements
- Regulatory Compliance
- Data Accuracy
- Standard Operating Procedures
Office administration - Compelling presentations
Account acquisition - Persuasive negotiator
Timeline
Document Controller-Contractor -JAXA
Transcosmos Inc.
11.2023 - 12.2023
Administrative Assistant
Yasuhiro Matsuzato Assembly Member Office
12.2022 - 05.2023
Tutor Volunteer
Nakatane Town Social Welfare Council
10.2020 - 12.2022
Customer Support Representative
Japan Concentrix KK
08.2020 - 10.2020
Advertising Inside Sales Representative -accenture
Pasona Inc.
04.2020 - 06.2020
Administrator /Front Desk Receptionist -accenture
Pasona Inc.
07.2019 - 03.2020
English Instructor
Tanegashima Airport
07.2018 - 07.2018
School Librarian
Nakatane Town Board Of Education
06.2018 - 03.2019
Administrative Executive
Tokyo Exellia Real Estate
10.2008 - 05.2009
Master of Science - Science And Oriental Medicine
Dongguk University Of Los Angeles
Associate of Arts - American And English Literature
Atomi Women Junior College
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