Ayaka Noda
Richmond
Summary
Customer Services Officer with background in diverse industries. Strong in maintaining high customer satisfaction rates and adept at conflict resolution, ensuring swift resolution of customer inquiries or complaints. Demonstrated ability to build relationships and foster a positive work environment. Educated professional with a strong desire to deliver outstanding client experiences. Used to working hard and driving rapport with employees and customers alike.
Overview
11
11
years of professional experience
Work History
Manager
Linkage Inc.
Tokyo
06.2022 - 08.2024
- Management of gas shutoff and opening operation.
- Coached, mentored and trained team members in order to improve their job performance.
- Analyzed customer feedback data to develop action plans for improving services offered.
Help Desk in International Bank
Systena Inc.
Tokyo
09.2021 - 05.2022
- Help desk from overseas branches, such as India and Vietnam, in an international bank. It's about bank system operations.
- Maintained updated knowledge through continuing education and advanced training.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Esthetician
Vielis Inc.
Tokyo
06.2018 - 08.2021
- Provided counseling to find the best plan that fits their needs and budget.
- I was in charge of full-body hair removal treatments for six people a day. And sold skin care products tailored to their skin condition and needs.
- I was a trainer for new staff at the Tokyo headquarters of salons, with about 50 salons in Japan.
Tour Guide bullet train cabin crew
JR Kyushu Inc.
Fukuoka
06.2016 - 03.2018
- Sales on board the Shinkansen(bullet train).
- As a security officer, I ensured the safety of customers.
- Also worked on a tourist train, and 90% of customers were foreigner, so I tried to make sure they enjoyed their trip.
Server at Okonomiyaki Restaurant
Dondon-tei
Fukuoka, Japan
06.2013 - 08.2015
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Accurately recorded orders on cash register and point-of-sale system.
- Provided exceptional service to high volume of daily customers.
Education
International Communication Degree -
Aichi Sangyo University Junior College
Aichi, JapanDiploma in Airline -
Aso Gaigo Kanko&seika Specialized Training College
Fukuoka, JapanSkills
- The EIKEN Test in Practical English Proficiency Grade Pre-2
- Microsoft Office Specialist Excel 365&2019
- Staff Development
- Sales and marketing
- Team Leadership
AVAILABILITY
From September 16th to December 6th, there is scool.
I can work after school 3 or 4 days a week.
Available all day on school holidays.
VISA STATUS
Working Holiday VISA
Valid until 2025/09/14
Timeline
Manager
Linkage Inc.
06.2022 - 08.2024
Help Desk in International Bank
Systena Inc.
09.2021 - 05.2022
Esthetician
Vielis Inc.
06.2018 - 08.2021
Tour Guide bullet train cabin crew
JR Kyushu Inc.
06.2016 - 03.2018
Server at Okonomiyaki Restaurant
Dondon-tei
06.2013 - 08.2015
International Communication Degree -
Aichi Sangyo University Junior College
Diploma in Airline -
Aso Gaigo Kanko&seika Specialized Training College
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