Ayaka Mori
Tokyo,Setagaya
Summary
Dynamic professional with a rich background in customer service and emergency response, exemplified during 5 years tenure at All Nippon Airways. Offers assistance with personable "omotenashi" attitude to make flights enjoyable.
Excelled in fostering diversity and enhancing employee engagement at Tokio Marine Nichido & Fire Ins for 2 years. Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Flight Attendant
All Nippon Airways
Tokyo, Japan
08.2019 - Current
- Doing domestic and International flights and collaborated with flight crew to maximize smooth and safe flights.
- Used excellent customer service skills with Japanese caring mind-set and provided information about in-flight offerings to passengers.
- Facilitated communication as a chief purser between flight deck and cabin crew prior to and during flights to promote smooth operations.
Assistant Manager - Human Resources
Tokio Marine Nichido & Fire Ins
Tokyo, Japan
04.2022 - 03.2024
- Fostered Diversity&Inclusion through providing workshops about gender gap, LGBTQ+ and more.
- Distributed employee engagement surveys to identify areas of improvement. Implemented initiatives and strategies to increase employee satisfaction and retention.
Customer Service Associate
Flagship Inc
Tokyo, Japan
09.2021 - 03.2022
- Handled one of the Shopify app issues by following guidelines and resolving disputes.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor and engineers.
Education
Bachelor's Degree - Global Japanese Studies
Meiji University
Tokyo, Japan03-2019
Skills
- Customer Service
- Cultural Awareness
- Emergency Response
- Problem solving
- Training facilitation
- Employee Relationship Building
- Adaptability
Certification
- Licensed Financial Planner grade 3 - January, 2024
- Licensed Wine Sommelier - since Novevmber 2022
- TOEIC Reading and listening score 960 - March 2024
Languages
Japanese
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Spanish
Elementary (A2)
Timeline
Assistant Manager - Human Resources
Tokio Marine Nichido & Fire Ins
04.2022 - 03.2024
Customer Service Associate
Flagship Inc
09.2021 - 03.2022
Flight Attendant
All Nippon Airways
08.2019 - Current
Bachelor's Degree - Global Japanese Studies
Meiji University
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