Ayaka HASEGAWA
OSAKA
Summary
Highly organized Front Desk Receptionist for over 2 years with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems. Ｍotivated Sales Assistant for 2 years committed to providing excellent customer service. Organized, detail-oriented and empathetic to customer needs. Skilled at helping customers find the products and services that they need.
Overview
9
9
years of professional experience
Work History
Front Office Receptionist
LIBER HOTEL AT UNIVERSAL STUDIO JAPAN
05.2021 - Current
- Interacted with customers by phone, email, or in-person to provide information.
- Answered multi-line phone system and enthusiastically greeted callers.
- Collected room deposits, fees, and payments.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Developed and maintained positive relationships with guests for satisfaction.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
Sales Assistant
AKACHAN HONPO
04.2015 - 08.2017
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Established rapport with customers using active listening and interpersonal skills.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Fielded customer questions to share information about products, availability, and pricing.
- Communicated orders to vendors, scheduling carriers for pickup if needed.
Education
Bachelor of Arts - Social Studies
KONAN WOMENS UNIVERSITY
KOBE03.2015
High School Diploma -
TEZUKAYAMA GAKUIN HIGH SCHOOL
OSAKA03.2011
Skills
- Professional Appearance
- Excellent Communication
- Guest Relations Management
- Problem Solving Abilities
- Complaint Handling
- Complex Problem-Solving
- Interpersonal Skills
- Computer Literacy
- Adaptability and Flexibility
- Attention to Detail
Languages
Japanese
Native language
English
Advanced
C1
Timeline
Front Office Receptionist
LIBER HOTEL AT UNIVERSAL STUDIO JAPAN
05.2021 - Current
Sales Assistant
AKACHAN HONPO
04.2015 - 08.2017
Bachelor of Arts - Social Studies
KONAN WOMENS UNIVERSITY
High School Diploma -
TEZUKAYAMA GAKUIN HIGH SCHOOL
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