Atsushi Kawasaki
Yokohama
Summary
Strategic Information Technology Manager skilled in guiding navigation of modern technology. Accustomed to driving efficiency and effectiveness by developing, delivering and supporting strategic plans. Demonstrated skill in translating technical requirements to business solutions.
Overview
28
28
years of professional experience
Work History
Senior Deployment Manager
Ribbon Communications(old Sonus Networks)
2005.12 - Current
- Project Technical Manager, Proffesional Services Division(November 2009 - )
- Group Leader, Proffesional Services(December 2007 - October 2009)
- Group Leader, Customer Service(December 2005 - November 2007)
- AS a escalation contract point of Customer Issues to developed division or 3rd party company for NTT/KDDI/Softbank Project
- Management Scheduling and deliver technical solution for NTT/KDDI/Softbank Project
- Suggest technical solution to customer for project development phase, test and deployment phase and achieve Service in
- Managed cross-functional teams to coordinate software deployments, resulting in more efficient and timely project completion.
- Improved overall deployment success rate with thorough pre-release testing and validation procedures.
- Enhanced user experience by proactively identifying potential issues and deploying targeted fixes before they could negatively impact system stability or end users.
Technical Support Engineer
Fujitsu
1996.04 - 2005.11
- Group Leader, Telecommunications Business Division(April 1999 - November 2007)
- Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.
- As a Leader hardware and software team, summarize the requirements definition and proceed development.
- Collaborated with cross-functional teams to develop solutions for recurring technical problems.
- Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
Education
Faculty of Engineering Quantum Engineering
Nagoya University Graduate School
Nagoya03.1996
Bachelor of Electoronics - Optical Network
Nagoya University
Nagoya, Japan03.1994
Skills
- Requirements Gathering
- Software Deployment
- Incident Management
- Infrastructure Management
- Configuration Management
- Release Management
- Technical Troubleshooting
- System Integration
- Team Leadership
Timeline
Senior Deployment Manager
Ribbon Communications(old Sonus Networks)
2005.12 - Current
Technical Support Engineer
Fujitsu
1996.04 - 2005.11
Faculty of Engineering Quantum Engineering
Nagoya University Graduate School
Bachelor of Electoronics - Optical Network
Nagoya University
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