Summary
Overview
Work history
Education
Skills
Languages
Affiliations
Certification
Timeline
Generic
Asia Khatun

Asia Khatun

Dhaka,Bangladesh

Summary

Dedicated professional with expertise in customer service, sales, and customer retention strategy. Proficient in CRM software, consistently achieving high levels of customer satisfaction and loyalty. Seeking to leverage skills to drive business growth and enhance client relationships.

Overview

19
19
years of professional experience
1
1
Certification

Work history

Assistant sales & marketing manager

Teletalk Bangladesh Limited
Dhaka , Bangladesh
07.2025 - Current
  • Streamlined sales processes to increase operational efficiency.
  • Collaborated on product development projects, contributing to unique market offerings.
  • Developed quarterly sales plans for higher profit margins.
  • Boosted team productivity with innovative incentive programmes.
  • Utilised CRM software to streamline client communication and follow-ups effectively.
  • Prepared detailed sales reports for upper management review and strategic planning purposes.
  • Coordinated trade shows to enhance product exposure.
  • Worked closely with the sales team to meet aggressive targets consistently.

Assistant customer service manager

Teletalk Bangladesh Ltd.
Dhaka, Bangladesh
12.2006 - 06.2025
  • Improved customer satisfaction by addressing and resolving complaints timely.
  • Managed team meetings for better communication and coordination.
  • Handled customer queries with a patient approach, ensuring satisfactory solutions.
  • Coordinated with the manager to improve service standards.
  • Reviewed customer complaints, resulting in improved processes and policies.
  • Liaised with other departments for prompt issue resolution.
  • Monitored team performance to ensure adherence to quality standards and deadlines.
  • Followed up on customer issues until resolution, increasing customer retention rate.
  • Handled difficult situations calmly, maintaining professionalism at all times.
  • Provided necessary support during peak hours, ensuring smooth operations.
  • Implemented feedback system for continuous improvement of services.
  • Received and resolved customer complaints escalated by staff.

Education

Master of Commerce - Management (2005)

Eden Mohila College
Dhaka,Bangladesh
04.2001 -

Skills

  • Customer Service
  • Sales expertise
  • Customer retention strategy
  • CRM Software proficiency

Languages

English
Elementary (A2)

Affiliations

  • My hobby is cooking. I want to take my career to the highest level. In the future, I might even take up cooking as a profession

Certification

Course Name - Pizza and Pasta

Duration- 25 Hours

Institute - ICI( International Culinary Institute )

Timeline

Assistant sales & marketing manager

Teletalk Bangladesh Limited
07.2025 - Current

Assistant customer service manager

Teletalk Bangladesh Ltd.
12.2006 - 06.2025

Master of Commerce - Management (2005)

Eden Mohila College
04.2001 -

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Asia Khatun