Summary
Overview
Work History
Education
Skills
Certification
Timeline
Strengths - Cliftonstrengths
Awards
Strengths - Strong Areas
SoftwareEngineer
Arvind Jayasankar

Arvind Jayasankar

Assistant Vice President – Software Operations
Bangalore

Summary

Results driven IT and Product Management leader with 20+ years of experience in digital transformation, innovation, and operational excellence. Currently lead a 250-member team AVP of Software Operations at First American India, managing 25+ products and driving AI/ML initiatives in driving operational efficiency and delivering over $1M in annual savings. Deep expertise in strategizing tech vision, cross-functional collaboration, cloud migrations & optimization, cybersecurity, and high-impact digital transformation initiatives. Completed the Executive General Management Program from IIM Bangalore, complemented by multiple industry certifications and awards for excellence. Focused on delivering business value through technological innovation, user experience improvement, and operational efficiency

Overview

21
21
years of professional experience
5
5
years of post-secondary education
4
4
Certificates

Work History

Assistant Vice President, Software Operations

First American India
10.2023 - Current
  • Leading a technology team of 250 members, achieving 150% growth over 2 years through organic and inorganic means, expanding capabilities in product management, DevOps, and SRE
  • Driving product innovation and managed a portfolio of 25+ products across diverse tech stacks, aligning budget, forecasts, and strategies with business needs
  • Leading a team of AI engineers to develop and deploy advanced models, including solutions powered by Azure Open AI, for efficient document extraction, classification, and splitting, projected to achieve annual cost savings exceeding $1 million
  • Spearheading employee engagement initiatives across my business unit, contributing to First American India being recognized in the Great Place to Work (GPTW) Top 100 for three consecutive years
  • Established a high-performance culture within the team by setting clear expectations and providing regular feedback on individual performance contributions.
  • Fostered strong relationships with key clients, leading to repeat business and a significant increase in customer satisfaction ratings.

Senior Director

First American India
09.2008 - 09.2023

Module Lead 2008-2010 | Team Lead 2010-2013 | Associate Dev Manager 2013-2015 | Dev Manager 2015-2017 | Senior Dev Manager 2017-2019 | Associate Director 2020-2021 | Senior Director 2021-2023

Below are few of the key highlights during this tenure starting from Module lead till Senior Manager – Software development.

  • Cross Functional Collaboration: Formed teams from scratch to develop high business-value product targeting key market segments. Coordinated with sales, marketing, engineering, and leadership teams to align product vision and business goals.
  • Security Excellence: Established a Security Center of Excellence, incorporating best practices across the software organization for improving Cyber Security posture.
  • Digital Transformation: Initiated a major customer-facing app’s digital transformation using Angular, React, and NoSQL. Led successful cloud migration to AWS for 100+ instances in just 6 months.
  • Automation and Machine Learning: Implemented RPA for business processes and piloted machine learning algorithms for vendor evaluation.
  • User Centric Design: Designed and delivered a high-quality customer-facing portal, migrating from legacy tech and enhancing user experience working with Product, Design & Engineering teams across shores.
  • Delivered High-Value Programs: Led a cross-shore team to successfully deliver a $23 million business program using .NET and SQL.
  • Award-Winning Compliance Migration: Headed the application development team, ensuring RESPA compliance and earning the 2009 annual award.
  • Process Redesign and Efficiency: Improved quality, turnaround time, and efficiency through process redesign.
  • Enhanced Search Capabilities: Incorporated Apache Solr Search for better user search experiences.
  • Successful Domain -Driven Development: Piloted domain-driven development, expanding scope and driving revenue growth.

Lead Analyst

GB Tecs Inc
10.2006 - 06.2008
  • As the leader of application development for major enterprise systems, I streamlined coordination with our India team, optimized deployment management, and accelerated application certification
  • My implemented ideas for enhancing application resiliency significantly improved availability for users

Programmer Analyst

Infosys
12.2003 - 09.2006
  • I elevated product maturity by navigating CMMI levels, implementing defect prevention activities, managing escalations, and coordinating with application development teams both within and outside the organization across different shores

Education

Executive General Management Program - Business Management

Indian Institute of Management
Bangalore
03.2022 - 01.2023

Bachelor of Engineering - Mechanical Engineering

Sri Sairam Engineering College
Chennai
08.1999 - 06.2003

Skills

NET

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Certification

CSQA, 2007-2010

Timeline

Assistant Vice President, Software Operations

First American India
10.2023 - Current

Executive General Management Program - Business Management

Indian Institute of Management
03.2022 - 01.2023

Senior Director

First American India
09.2008 - 09.2023

Lead Analyst

GB Tecs Inc
10.2006 - 06.2008

Programmer Analyst

Infosys
12.2003 - 09.2006

Bachelor of Engineering - Mechanical Engineering

Sri Sairam Engineering College
08.1999 - 06.2003

Strengths - Cliftonstrengths

Strong areas are around Strategic Thinking & Relationship Building.

Awards

  • COE Excellence Award, 2015
  • Annual Performance Award, 2009
  • Infosys Spot Award, 2005
  • Infosys Spot Award, 2006

Strengths - Strong Areas

Strength | Arranger | Individualization | Relator | Learner


*As per CliftonStrengths Finder 2.0, Strong areas are around Strategic Thinking & Relationship Building.

Arvind JayasankarAssistant Vice President – Software Operations