Arindam Dhar
Senior Service Desk Analyst
Kolkata
Summary
Technology Analyst with well-rounded background implementing new technological solutions and improvements. Dedicated to achieving ideal results by identifying project goals troubleshooting problems, and recommending hardware and software solutions. Proficient in cutting-edge technologies with passion for continuous learning.
Overview
2025
2025
years of professional experience
3
3
Languages
Work History
Sr. Service Desk Analyst
Wipro Technologies Ltd
07.2023 - Current
- Reduced ticket resolution time with thorough problem analysis and effective troubleshooting techniques.
- Played a key role in major IT projects, providing input on system design from a support perspective and assisting with testing efforts as needed.
- Developed training materials for new service desk analysts, resulting in faster onboarding and increased productivity.
- Conducted regular reviews of open tickets, ensuring timely follow-up actions were taken to drive issue resolution successfully.
Senior Technical Analyst
HSBC HDPI ELECTRONICS DATA PROCESSING INDIA PVT. LTD
3 2015 - 07.2023
- Looking after IT Operations Management, Incident Management, resolving Technical Queries raised by end users and meeting the SLA targets on Daily basis
- Streamlined technical processes by identifying inefficiencies and implementing improved solutions.
Senior Technical Specialist
Limtex Technologies
02.2013 - 03.2015
- Handling Technical Issues reported by external customer over the Phone and resolving Hardware or Software related problems maintaining the SLA standards.
- Collaborated with cross-functional teams to deliver high-quality projects within tight deadlines.
Associate
Wipro BPO
09.2012 - 01.2013
- Handling British Telecom customers with their Broadband Related issues and troubleshoot their Network Connectivity problems
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
Customer Service Associate
IBM Daksh
01.2011 - 09.2012
- Handling inbound calls for DU Telecomm Company
- Resolving customer queries related to their Mobile Services
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
Customer Service Representative
Firstsource Solutions Limited
08.2009 - 01.2011
- Handing inbound calls for Kolkata Vodafone users and addressing their Mobile Service related issues
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
12th Standard -
Jatindas Vidya Mandir For Boys
10th Standard - undefined
Belgharia High School
B.COM - undefined
Indira Gandhi National Open University
Skills
Windows 10
Microsoft 365
Technical reporting
Hardware and software installation
Troubleshooting and diagnosis
Technical solutions
IT best practices
Problem-solving abilities
Multitasking
Time management abilities
Network configuration
Problem-solving aptitude
Team building
Quality Assurance
Troubleshooting
Additional Information
Team worker, Ready to accept challenges, Self motivated to achieve targets
Personal Information
- Date of Birth: 10/29/83
- Nationality: Indian
- Marital Status: Married
Timeline
Sr. Service Desk Analyst
Wipro Technologies Ltd
07.2023 - Current
Senior Technical Specialist
Limtex Technologies
02.2013 - 03.2015
Associate
Wipro BPO
09.2012 - 01.2013
Customer Service Associate
IBM Daksh
01.2011 - 09.2012
Customer Service Representative
Firstsource Solutions Limited
08.2009 - 01.2011
10th Standard - undefined
Belgharia High School
B.COM - undefined
Indira Gandhi National Open University
Senior Technical Analyst
HSBC HDPI ELECTRONICS DATA PROCESSING INDIA PVT. LTD
3 2015 - 07.2023
12th Standard -
Jatindas Vidya Mandir For Boys