Arielle Rose Serrano

Compassionate, creative and effective staff in any job related to my formers jobs with valuable experience in classroom administration, professional development and project planning. Equipped with extensive background in versatile education environments. Student-centric instructor, academic facilitator and motivational coach. Competent at performing independently or as member of team. Well-versed in classroom and online technologies and most specially flexible in any job given as long as training is well provided.

• Technology Integration - Participated in technology training courses and trained colleagues in new technology concepts and practices applicable for the classroom.
• Data Organization - Organized scores of over 80 students into online database for parents' immediate access.
• Dynamic Teaching Techniques - Instructed students in academic subjects using variety of techniques such as phonetics, multisensory learning and repetition to reinforce learning.
• Interactive Learning - Introduced and encouraged debate-style classroom setting to increase student active participation and critical thinking.
• Received commendation from Laguna Belair School principal for successfully working with students with behavior problems.
• Resolved product issue through consumer testing.
• Used Microsoft Excel to develop inventory tracking spreadsheets.
• Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
• Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
• Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
• Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.

Teaching English as Foreign Language Certified