Aoi Kubo
Kyoto city
Summary
A Customer Service Representative with more than 5 years of experience, specializing in sales, communication, and guest relations. Adept at delivering quality service and managing high call volumes efficiently to ensure guest satisfaction. Duty manager with 1 year of experience leading operations. Focused on finding practical and efficient ways to improve work quality and efficiency.
Overview
5
5
years of professional experience
Work History
Front Desk Assistant Manager
Hyatt Regency Kyoto
07.2023 - 11.2024
- Identified process improvement opportunities to enhance operational effectiveness and improve team productivity to assist in hotel revenue
- Created procedures and SOPs regarding issues on payment transactions with credit cards and accommodation fee rates
- Consistently managed hotel revenues pertaining to cancellation fees and no-show fees
- Effectively leading my team in surpassing our goals on upselling accommodations during peak season
- Proactively taking initiative to hotel rating system to improve customer service.
Front Desk Team Leader
Hyatt Regency Kyoto
03.2023 - 07.2024
- Regularly achieved the highest monthly enrollment rate for guests to register on World of Hyatt membership
- Also, trained team members for this initiative to accomplish 2x increase in membership enrollment rate
- Communicate effectively with a diverse group of teams in the company to build rapport and connections to create a positive work environment
Front Desk Attendant
Hyatt Regency Kyoto
10.2020 - 02.2023
- Receiving calls, conducting room reservations, and verifying existing bookings
- Handling guests' needs to provide the best experience during their stay
Front Service and Bell Attendant
Hyatt Regency Kyoto
10.2019 - 09.2020
- Organizing transportation services and making restaurant reservations for guests upon request
- Greeting guests upon their arrival and providing a hospitable welcome
Education
Bachelor's degree - Tourism and Hospitality Management
Asia Pacic University
Beppu, Japan03.2019
Skills
- Customer service
- Hospitality
- Tourism marketing
- Sustainable tourism practices
- Cultural diversity
- Microsoft Word
- Excel
- Outlook
- Opera PMS
- Internet
- Enthusiastic
- Hardworking
- Organized
- Reliable
- Willing to learn
- Accept constructive criticism
- Team contribution
- Highly motivated
Languages
Japanese
Native language
English
Proficient
C2
Timeline
Front Desk Assistant Manager
Hyatt Regency Kyoto
07.2023 - 11.2024
Front Desk Team Leader
Hyatt Regency Kyoto
03.2023 - 07.2024
Front Desk Attendant
Hyatt Regency Kyoto
10.2020 - 02.2023
Front Service and Bell Attendant
Hyatt Regency Kyoto
10.2019 - 09.2020
Bachelor's degree - Tourism and Hospitality Management
Asia Pacic University
Similar Profiles
LIN SHUNXIANLIN SHUNXIAN
Front Desk Receptionist at Hyatt Regency KyotoFront Desk Receptionist at Hyatt Regency Kyoto
Huyen Quach T.Huyen Quach T.
Housekeeping Office Coordinator at Hyatt Regency KyotoHousekeeping Office Coordinator at Hyatt Regency Kyoto
KAREN ZAPATA-SOTOKAREN ZAPATA-SOTO
Area Assistant Human Resources Manager at Hyatt Regency Crystal City / Park Hyatt WashingtonArea Assistant Human Resources Manager at Hyatt Regency Crystal City / Park Hyatt Washington