ANNA MARGIE S. ANDASE
Nakaitabashi
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Experience in the field of Customer Service at a fast pace environment. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
2
2
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
Housekeeper
Bears Co.,Ltd.
Nihonbashihamacho
09.2022 - Current
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Dusted picture frames and wall hangings with cloth.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Collected trash and moved garbage cans from kitchen areas to pick-up stations.
- Washed and put away kitchen dishes, utensils and glassware.
- Changed bed linens and collected soiled linens for cleaning.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
Customer Service Representative/Email Support Representative
Concentrix
Quezon
04.2021 - 10.2021
- Answered constant flow of customer calls with minimal wait times.
- Provided primary customer support to internal and external customers.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
CSR II/Email and Phone Suppot
Telus International
Quezon
03.2019 - 08.2020
- Identified issues, analyzed information and provided solutions to problems.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Managed time efficiently in order to complete all tasks within deadlines.
Customer Service Rep/ Phone & Chat Support
Teleperformance
Antipolo
06.2018 - 12.2018
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Proven ability to learn quickly and adapt to new situations.
Customer Service Rep/ Inbound & Outbound
Omniglobe International
Quezon
05.2017 - 06.2018
- Identified issues, analyzed information and provided solutions to problems.
- Organized and detail-oriented with a strong work ethic.
- Resolved problems, improved operations and provided exceptional service.
Asst. Secretary
Jayda`s Roofing Enterprise
Marikina
01.2015 - 10.2016
- Gained extensive knowledge in data entry, analysis and reporting.
- Delivered services to customer locations within specific timeframes.
Factory Worker
HERALD MANAGEMENT RESOURCES | Zenith Footwear Inc.
Binondo Manila
04.2014 - 09.2014
- Inspected materials before assembly to verify compliance of quality control standards.
Education
High School Diploma -
Sto. Angel National High School
Laguna Philippines 06.2009 - 04.2010
Graduate -
Pangandao Elementary School
Manukan Zamboanga Del Norte 06.2005 - 04.2006
Skills
Complaint resolution
undefinedCertification
Domestric Work NCII
Personal Details
Date of Birth : January 19, 1994
Marital Status : Single
Nationality : Filipino
Gender: Female
Height: 158cm
Weight: 54klg
Mother's Name: Margarita S. Andase
Father's Name: Rodrigo G. Andase
Additional Information
Peejay Villon - Business Owner
Jayda’s Roofing Enterprises
0906-123-4169
Aldred Mata - Team Leader Supervisor
Omniglobe International
942-2104
Mazin Mohammad - Team Leader
Teleperformance
09950178207
Elizabeth Joseco - Co-Worker
Bears Co.,ltd.
07026137708
Timeline
Housekeeper
Bears Co.,Ltd.
09.2022 - Current
Customer Service Representative/Email Support Representative
Concentrix
04.2021 - 10.2021
CSR II/Email and Phone Suppot
Telus International
03.2019 - 08.2020
Domestric Work NCII
12-2018
Customer Service Rep/ Phone & Chat Support
Teleperformance
06.2018 - 12.2018
Customer Service Rep/ Inbound & Outbound
Omniglobe International
05.2017 - 06.2018
Asst. Secretary
Jayda`s Roofing Enterprise
01.2015 - 10.2016
Factory Worker
HERALD MANAGEMENT RESOURCES | Zenith Footwear Inc.
04.2014 - 09.2014
High School Diploma -
Sto. Angel National High School
06.2009 - 04.2010
Graduate -
Pangandao Elementary School
06.2005 - 04.2006
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