Anna Guillet
Front Desk Agent / Receptionist
Nishiotsuka
Summary
Dynamic Front Desk Receptionist with proven expertise at Higashiyama Niseko Village, a Ritz-Carlton Reserve, excelling in customer service and front office management. Recognized for enhancing guest satisfaction through effective communication and attention to detail, while fostering a collaborative team environment. Skilled in cash handling and adept at resolving customer issues promptly.
Highly organized Front Desk Receptionist with exemplary multitasking, time management, and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.
Overview
1
1
year of professional experience
4
4
years of post-secondary education
3
3
Languages
Work History
Front Desk Receptionist
Higashiyama Niseko Village, a Ritz-Carlton Reserve
Niseko, Hokkaido
09.2024 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Managed approximately 15 incoming calls and emails per day from customers.
- Collected room deposits, fees, and payments.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Developed strong working relationships with team members, fostering a positive work environment.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Compiled information from files and research to satisfy information requests.
Education
Associate of Arts - French Language And Literature
Kyoto University of Foreign Studies
Kyoto 04.2022 - 09.2024
Associate of Arts - Aviation
ECC Kokusai College of Foreign Languages
Osaka 04.2020 - 02.2022
Skills
Front office management
Cash handling
Hospitality services
Team collaboration
Attention to detail
Oral and writing communication
Customer service
Time management
Additional Information
I am a French citizen and therefore do not require a visa to work in Monaco. I understand that a work permit is required and will be obtained through my prospective employer.
Timeline
Front Desk Receptionist
Higashiyama Niseko Village, a Ritz-Carlton Reserve
09.2024 - Current
Associate of Arts - French Language And Literature
Kyoto University of Foreign Studies
04.2022 - 09.2024
Associate of Arts - Aviation
ECC Kokusai College of Foreign Languages
04.2020 - 02.2022
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