Ankitkumar Chaubey
ASSISTANT CONSULTANT
Minami-ku
Summary
Professional in account delivery, bringing valuable experience in managing client portfolios and ensuring project completion within set parameters. Known for fostering strong team collaboration and adapting to dynamic business needs. Reliable, results-driven, with expertise in stakeholder communication and process optimization.
Overview
9
9
years of professional experience
3
3
Certifications
4
4
Languages
Work History
TOWER LEAD
TATA CONSULTANCY SERVICES
07.2019 - Current
- Monitored service level agreements, ensuring adherence to contractual obligations and maximizing client satisfaction levels.
- Mentored junior team members, contributing to their professional development and skill enhancement.
- Maintained a deep understanding of industry trends, allowing for proactive adaptation of strategies as needed for continued success.
- Managed resources effectively to avoid unnecessary delivery delays.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Documented and maintained accurate records of cabling, database, and connections in the data center.
- Upgraded and expanded cabling infrastructure to support growing data center needs.
- Managed subcontracted vendor relationships and negotiated contracts for data center services.
- Managed and maintained data center cabling infrastructure for optimal performance.
- Developed and implemented training programs for new hires.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Streamlined communication between clients and internal teams for improved collaboration and project outcomes.
- Led cross-functional teams in the successful execution of complex projects, ensuring on-time delivery and high-quality results.
TEAM MEMBER
TATA CONSULTANCY SERVICES
08.2016 - 06.2019
- Managed and resolved network and system-related issues in a fast-paced data center environment.
- Managed customer inquiries and concerns in a professional and efficient manner.
- Monitored data center performance and resolved issues as they arose.
- Implemented and optimized data center networking solutions.
- Learned all required tasks quickly to maximize performance.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
Education
Master of Science - Information Technology
Mumbai University
Mumbai 04.2001 -
Bachelor of Science - Information Technology
Mumbai University
Mumbai 04.2001 -
Skills
Maintaining structured cabling infrastructure
Project coordination
Analytical problem-solving
Customer satisfaction monitoring
Service delivery coordination
Project scheduling
Incident management
Detailed project cost analysis
Service level agreements
Infrastructure oversight
Problem resolution
Agile methodology
Certification
MS Excel, Negotiation, Project Manager Courses through Coursera
Hobby
Swimming & Cooking
Timeline
Data Centre Network Cabling Design (CNCDP)
09-2023
MS Excel, Negotiation, Project Manager Courses through Coursera
04-2023
Certified Data Centre Professional (CDCP)
03-2023
TOWER LEAD
TATA CONSULTANCY SERVICES
07.2019 - Current
TEAM MEMBER
TATA CONSULTANCY SERVICES
08.2016 - 06.2019
Master of Science - Information Technology
Mumbai University
04.2001 -
Bachelor of Science - Information Technology
Mumbai University
04.2001 -
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