Camping
Anique Rao
Operations Supervisor RTS
East Perth
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
10
10
years of professional experience
8069
8069
years of post-secondary education
6
6
Certifications
Work History
Operations Supervisor RTS
Amazon Logistics
Perth
03.2024 - Current
- Supervised daily operations within the RTS (Return to Sender) warehouse, ensuring all processes ran smoothly and efficiently
- Led and managed teams, assigning tasks and overseeing performance to meet operational goals and deadlines
- Implemented process improvements that increased productivity and reduced turnaround times for returns
- Collaborated with cross-functional teams to ensure timely processing of returned goods and minimize delays
- Managed inventory, ensuring proper handling, storage, and documentation of returned items
- Maintained adherence to safety protocols and company policies, ensuring compliance at all levels of warehouse operations
- Performed periodic audits of operational processes in order to identify potential risks or areas of improvement.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
CS Resolution Specialist
Amazon Logistics
Perth
01.2022 - 03.2024
- Serve as the first point of contact for customers, handling inquiries and concerns regarding shipments, delivery statuses, and service issues
- Investigate and resolve delivery issues in real time, coordinating with logistics teams to update customers on the status of their packages
- Collect customer feedback to identify service improvement opportunities, reporting findings to management
- Maintain detailed records of customer interactions and operational adjustments, utilizing internal systems for data entry and management
- Collaborate with internal teams to streamline delivery processes, ensuring compliance with company policies and safety standards
- Prepare and present reports on customer service operations to the station manager, highlighting achievements and ongoing challenges
- Enhanced customer satisfaction by promptly addressing and resolving complex issues.
Security Supervisor
Navitas English
Perth
08.2021 - 03.2023
- Develop and enforce security protocols, managing daily operations and coordinating emergency response actions
- Oversee security systems such as CCTV, alarms, and access controls, conducting regular audits and risk assessments
- Respond to security breaches and lead investigations, liaising with law enforcement when necessary
- Monitor security budgets and manage procurement of equipment to ensure resource effectiveness
- Maintained a secure environment for employees and visitors by enforcing access control policies and visitor management procedures.
- Recorded incident reports with detailed accounts of occurrences.
Loss Prevention Coordinator
Toll IPEC
Perth
01.2015 - 08.2021
- Developed and implemented loss prevention policies and procedures, training employees to minimize losses
- Managed surveillance systems and coordinated investigations into incidents of theft or fraud
- Managed vendor relationships and ensured compliance with loss prevention standards
- Administered the budget for loss prevention initiatives, proposing allocations for security technology upgrades
- Utilized advanced technology tools to enhance surveillance capabilities, improving overall security within the company premises.
- Monitored employee compliance with loss prevention policies, taking corrective action as needed to maintain a culture of accountability within the organization.
Education
Certificate IV - Logistics And Supply Chain Management
Central Instituite of Technology
Fremantle Campus 04.2001 -
Diploma of Engineering - Electrical
Edith Cowan University
Joondalup, WADiploma of Electrical Systems - Electrical Engineering
Central Institute of Business and Technology
East Perth, WACert III in Disability Care and Community Care - Aged & Disability Support
Flex Health Training
East Perth, WACertificate IV in IT & Networking -
Polytechnic West
Thornlie, WADiploma of Business - Business Studies
Edith Cowan University (PIBT)
Mount Lawley, WASkills
Operations management
Customer relations
Performance monitoring
Safety oversight
Quality assurance
Root-cause analysis
Project management
Customer relationship development
Project planning
Warehouse operations
Accomplishments
- Amazon Global Hero Award — Amazon Logistics (August 2023)
- Provide First Aid Certificate — Saint John (November 2023)
- Cert II in Security Operations — Strike Training (May 2010)
- Cert III in Community Care — Flex Training (January 2011)
- Cert III in Aged & Disability Care — Flex Training (January 2011)
- Cisco Accreditation — Central Institute of Business and Technology (May 2013)
Certification
Amazon Global Hero Award, Amazon Logistics, 08/23
Affiliations
- Photography: Passionate about landscape and portrait photography.
- Traveling: Explored 12 countries, focusing on historical sites and cultural learning.
- Cooking: Enthusiast for baking and international cuisines.
- DIY Projects: Enjoy upcycling furniture and home décor.
- Gardening: Committed to sustainable practices and organic vegetable gardening.
Volunteer Experience
- Regular volunteer at local food banks, providing support during community events.
- Annual participant in citywide clean-up initiatives.
Interests
Fitness
Timeline
Operations Supervisor RTS
Amazon Logistics
03.2024 - Current
CS Resolution Specialist
Amazon Logistics
01.2022 - 03.2024
Security Supervisor
Navitas English
08.2021 - 03.2023
Loss Prevention Coordinator
Toll IPEC
01.2015 - 08.2021
Certificate IV - Logistics And Supply Chain Management
Central Instituite of Technology
04.2001 -
Diploma of Engineering - Electrical
Edith Cowan University
Diploma of Electrical Systems - Electrical Engineering
Central Institute of Business and Technology
Cert III in Disability Care and Community Care - Aged & Disability Support
Flex Health Training
Certificate IV in IT & Networking -
Polytechnic West
Diploma of Business - Business Studies
Edith Cowan University (PIBT)