Anique Rao
East Perth,13
Summary
An experienced logistics and operations professional with over 9 years of expertise in enhancing efficiency and driving customer satisfaction. Currently a CS Resolution Specialist at Amazon Logistics, focusing on troubleshooting and customer communication to ensure smooth operations. Previously an Operations Supervisor at DWT1 warehouse, optimizing workflows and improving efficiency. Skilled in strategy development, team management, and using data tools to improve operations. Aiming for a senior leadership role to apply leadership, problem-solving, and strategic skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
CS Resolution Specialist
Amazon Logistics
Perth, WA
01.2023 - Current
- Serve as the first point of contact for customers, handling inquiries and concerns regarding shipments, delivery statuses, and service issues
- Investigate and resolve delivery issues in real time, coordinating with logistics teams to update customers on the status of their packages
- Collect customer feedback to identify service improvement opportunities, reporting findings to management
- Maintain detailed records of customer interactions and operational adjustments, utilizing internal systems for data entry and management
- Collaborate with internal teams to streamline delivery processes, ensuring compliance with company policies and safety standards
- Prepare and present reports on customer service operations to the station manager, highlighting achievements and ongoing challenges
Security Supervisor
Navitas English
Perth, WA
01.2023 - 01.2025
- Develop and enforce security protocols, managing daily operations and coordinating emergency response actions
- Oversee security systems such as CCTV, alarms, and access controls, conducting regular audits and risk assessments
- Respond to security breaches and lead investigations, liaising with law enforcement when necessary
- Monitor security budgets and manage procurement of equipment to ensure resource effectiveness
Operations Supervisor RTS
Amazon logistics
Perth, WA
06.2024 - 08.2024
- Supervised daily operations within the RTS (Return to Sender) warehouse, ensuring all processes ran smoothly and efficiently
- Led and managed teams, assigning tasks and overseeing performance to meet operational goals and deadlines
- Implemented process improvements that increased productivity and reduced turnaround times for returns
- Collaborated with cross-functional teams to ensure timely processing of returned goods and minimize delays
- Managed inventory, ensuring proper handling, storage, and documentation of returned items
- Maintained adherence to safety protocols and company policies, ensuring compliance at all levels of warehouse operations
- Performed periodic audits of operational processes in order to identify potential risks or areas of improvement.
- Facilitated team meetings to discuss operational challenges and brainstorm solutions.
Loss Prevention Coordinator
Toll IPEC
Perth, WA
01.2015 - 08.2021
- Conducted regular risk assessments, identifying vulnerabilities within operations to prevent theft and fraud
- Developed and implemented loss prevention policies and procedures, training employees to minimize losses
- Managed surveillance systems and coordinated investigations into incidents of theft or fraud
- Managed vendor relationships and ensured compliance with loss prevention standards
- Administered the budget for loss prevention initiatives, proposing allocations for security technology upgrades
Education
Diploma of Engineering - Electrical
Edith Cowan University
Joondalup, WA06.2016
Diploma of Electrical Systems - Electrical Engineering
Central Institute of Business and Technology
East Perth, WA04.2014
Cert III in Disability Care and Community Care - Aged & Disability Support
Flex Health Training
East Perth, WA10.2013
Certificate IV in IT & Networking -
Polytechnic West
Thornlie, WA02.2012
Diploma of Business - Business Studies
Edith Cowan University (PIBT)
Mount Lawley, WA01.2012
Certificate IV - Logistics And Supply Chain Management
Central Instituite of Technology
East PerthSkills
- Customer Service & Relationship Management
- Operational Efficiency & Logistics
- Communication & Teamwork
- Time Management
Certification
- Amazon Global Hero Award, Amazon Logistics, 08/23
- Provide First Aid Certificate, Saint John, 11/23
- Cert II in Security Operations, Strike Training, 05/10
- Cert III in Community Care, Flex Training, 01/11
- Cert III in Aged & Disability Care, Flex Training, 01/11
- Cisco Accreditation, Central Institute of Business and Technology, 05/13
Volunteer Experience
- Regular volunteer at local food banks, providing support during community events.
- Annual participant in citywide clean-up initiatives.
Hobbies and Interests
- Photography: Passionate about landscape and portrait photography.
- Traveling: Explored 12 countries, focusing on historical sites and cultural learning.
- Cooking: Enthusiast for baking and international cuisines.
- DIY Projects: Enjoy upcycling furniture and home décor.
- Gardening: Committed to sustainable practices and organic vegetable gardening.
Affiliations
- Photography: Passionate about landscape and portrait photography.
- Traveling: Explored 12 countries, focusing on historical sites and cultural learning.
- Cooking: Enthusiast for baking and international cuisines.
- DIY Projects: Enjoy upcycling furniture and home décor.
- Gardening: Committed to sustainable practices and organic vegetable gardening.
Accomplishments
- Amazon Global Hero Award — Amazon Logistics (August 2023)
- Provide First Aid Certificate — Saint John (November 2023)
- Cert II in Security Operations — Strike Training (May 2010)
- Cert III in Community Care — Flex Training (January 2011)
- Cert III in Aged & Disability Care — Flex Training (January 2011)
- Cisco Accreditation — Central Institute of Business and Technology (May 2013)
Languages
Urdu
First Language
English
Proficient (C2)
C2
Arabic
Intermediate (B1)
B1
Timeline
Operations Supervisor RTS
Amazon logistics
06.2024 - 08.2024
CS Resolution Specialist
Amazon Logistics
01.2023 - Current
Security Supervisor
Navitas English
01.2023 - 01.2025
Loss Prevention Coordinator
Toll IPEC
01.2015 - 08.2021
Diploma of Engineering - Electrical
Edith Cowan University
Diploma of Electrical Systems - Electrical Engineering
Central Institute of Business and Technology
Cert III in Disability Care and Community Care - Aged & Disability Support
Flex Health Training
Certificate IV in IT & Networking -
Polytechnic West
Diploma of Business - Business Studies
Edith Cowan University (PIBT)
Certificate IV - Logistics And Supply Chain Management
Central Instituite of Technology
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