ANH VU TRAN PHUONG

- Managed schedules, resolved issues, and supported over 300 foreign employees.

- Recruited and evaluated 60+ new hires in just two months.

- Assisted with housing, tax, and salary matters for the foreign employees with 24/7 language support.

- Handled daily paperwork, data entry, and ensured accuracy.

- Scheduled meetings, coordinated appointments, and optimized time management.

- Streamlined interdepartmental communication for improved collaboration

• Interacted with customers by phone, email, or in-person to provide information.
• Delivered clerical support by handling range of routine and special requirements.
• Completed clerical tasks such as filing, copying, and distributing mail.

- Translated 200+ articles from Vietnamese to Japanese and English, specializing in resume editing for students applying to universities.

- Collaborated with fellow translators to facilitate real-time conversations.

- Actively contributed to meetings and played a key role in developing new practices.

• Graded and evaluated student assignments, papers, and course work.
• Guided and instructed over 20 students, assisting them in achieving their goal of scoring 650 on the TOEIC exam.
• Designed and executed integrated lessons tailored to individual student needs, incorporating multimedia strategies and technology for engaging instruction.

• Managed event planning, booking, and promotions for 3 major events with 1000+ foreign customers.
• Successfully promoted services in neighboring provinces, establishing partnerships and guiding 100+ employees in creating profitable money transfer cards.
• Communicated with clients, handled account services, statements, and balances, managing a high volume of daily customer calls.
• Entered customer interaction details in sales system to track requests, document problems, and record solutions offered.