Andy DeJesus
Patient Care Director, Air Liquide Group International Expert
Minato-ku
Summary
Enthusiastic leader with strong dedication, collaborating with coworkers, external partners, engaging others and empowering work culture. Goal-oriented manager with distinguished experiences in Healthcare industries and proven leadership abilities. Balanced with excellent practical problem-solving skills, business acumen and extensive experience across Asia.
Over 12 years experience in Respiratory, Sleep Apnea (including Diagnostic) and Oxygen medical device applications. Passion toward respiratory care, medical device and value-based approach.
Appointed International Group Expert in 2023 on Respiratory applications, driving innovative projects leading to patented new solutions.
Overview
13
13
years of professional experience
5
5
years of post-secondary education
3
3
Languages
Work History
Operation Director - Patient Care, Japan
Air Liquide Healthcare
07.2023 - Current
- Reporting to Head of Home Healthcare Japan; Main KPIs: safety, efficiencies, customer & employee satisfactions.
- 7 direct reports, 50 headcounts under the department.
- Driving structural changes to shape new departments as Field Service and Digital&IT, while streamlining Customer Service.
- Leading company transformation by segregating sales representatives and field service agents responsibilities.
- Ensuring services high quality to patients on sleep apnea, and oxygen therapies meets the standards managing the group and local requirements.
- Streamlining and centralizing processes, improvement of workflows, and assigning responsibilities across departments.
- Leading digital transformation with new IoT platforms.
- Cultivating a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale in a context of change management.
- Training and guiding team members, who are all managers, to maintain high productivity, performance metrics and strong leadership within their respective teams.
Segment Leader, APAC
Air Liquide Healthcare
08.2020 - 07.2023
- Reporting to Healthcare APAC Vice President (Australian); Main KPIs: sales revenue, operating income.
- Defined the entities strategy with head of countries and Vice President.
- Evaluated regional and local market dynamics and work to maintain crisp competitive differentiation by supporting the implementation of new services and product offers.
- Overseen the application of the group operational fundamentals at each entity level.
- Supported major company transformation: organizational, digital and strategical (Value-Based Healthcare principles);
- Leveraged Respiratory industry expertise to identify new opportunities for growth and expansion into Asia markets, particularly Japan.
- Transversally led cross-functional teams (sales, operations & digital) to achieve company-wide goals, fostering a culture of collaboration and innovation.
Home Healthcare Manager, Singapore
Air Liquide Healthcare
07.2018 - 07.2020
- Reported to Air Liquide Singapore Chief Operating Officer (Singaporean); Main KPIs: sales revenue, operating income.
- Managed division, 6 direct reports with all different profiles, on clinic set-up.
- Customer types: private and public Doctors, and patients (essentially B2C activity).
- Led multidisciplinary teams to deliver coordinated care tailored to individual patient needs, improving overall health outcomes.
- Developed policies and procedures for effective operations and patient centricity.
- Successfully negotiated client contract with key public account.
- Monitored regulatory compliance with Singapore state guidelines to maintain high-quality standards in patient care.
- Promoted culture of continuous learning and professional growth for staff through ongoing training, performance evaluations, and opportunities for career advancement.
Head of Sales & Business Development, APAC
Air Liquide Healthcare
09.2014 - 06.2018
- Reported to Director of Sales APAC (French); Main KPIs: Sales revenue, gross margin, market share; 2 reports, sales and technician.
- Established regulatory framework and key partnerships to set up company's position with sustainable growth.
- Built relationships with customers and community to establish long-term business growth across South-East Asia.
- Met with clients, distributors or key opinion leaders, delivering presentations, and educating on product and service features and offerings.
- Expanded APAC market share with introduction of innovative product offerings, relying on strong sense of technical and clinical demonstrations.
- Managed accounts to retain existing relationships and grow share of business in Japan.
- Collaborated with mechanical ventilator product development teams for continuous improvement of offerings based on customer feedback and evolving market needs
Clinical & Technical Manager, APAC
Air Liquide Healthcare
11.2013 - 08.2014
- Based on the same products above, as main missions, I was responsible for the technical and clinical support on mechanical ventilation to sales managers and local distributors
- In addition, I was in charge of the marketing coordination with export distributors, definition and delivery of clinical training.
- Met with clients to gather and understand requirements and coordinated with Marketing, R&D and Operations directors.
Respiratory Applications Specialist
Air Liquide Healthcare
04.2011 - 10.2013
- Based on the same products above, as main missions, I was responsible for the technical and clinical support on mechanical ventilation to sales managers and local distributors
- In addition, I was in charge of the marketing coordination with export distributors, definition and delivery of clinical training.
Education
Master of Science - Biomedical Engineering
University of Technology of Compiegne
France 09.2007 - 10.2010
Bachelor of Science - Physics
University Pierre & Marie Curie
France 09.2005 - 07.2007
Skills
Effective Communication
undefinedAccomplishments
- Sales -> Achieved to triple the sales revenue of the APAC market in a span of 3 years, and paved the way to sustainable growth by building the existing team and securing key long-lasting sales partnerships.
- Digital -> Led successfully digital transformation by managing the implementation of a platform connecting ERP, CRM and therapy data from connected devices.
- R&D-> Launched 3 major R&D projects leading to product delivery, patents, first implemented in Asia and progressively adopted at group level (digital App, robotics, exoskeleton applications).
- Business Management -> Turned around a business entity in situation of market loss and negative operative income. Brought back the company to breakeven despite a challenging sales environment by drastic sales strategy shift and securing new partnerships (Hospitals, service providers and suppliers).
- Operations -> Supervised team of 50 staff members for the implementation of a company transformation in order to achieve a company business orientation.
Certifications
- Air Liquide Group International Expert - Home Healthcare
- Value-Based Healthcare Green Belt
- INSEAD - Digital Strategy
- Japanese Language Proficiency JLPT N4
Personal Information
- Date of Birth: 08/07/86
- Nationality: France
Timeline
Operation Director - Patient Care, Japan
Air Liquide Healthcare
07.2023 - Current
Segment Leader, APAC
Air Liquide Healthcare
08.2020 - 07.2023
Home Healthcare Manager, Singapore
Air Liquide Healthcare
07.2018 - 07.2020
Head of Sales & Business Development, APAC
Air Liquide Healthcare
09.2014 - 06.2018
Clinical & Technical Manager, APAC
Air Liquide Healthcare
11.2013 - 08.2014
Respiratory Applications Specialist
Air Liquide Healthcare
04.2011 - 10.2013
Master of Science - Biomedical Engineering
University of Technology of Compiegne
09.2007 - 10.2010
Bachelor of Science - Physics
University Pierre & Marie Curie
09.2005 - 07.2007
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