Andre Rossi
Network Administrator
Okazaki,Aichi-Ken
Summary
- Experience in PC repair, computer networks, systems support.
-Managed linux and windows servers.
-Support and implementation of ERP systems.
-SAP business one system support
-Installation and configuration of voip servers (Asterisk and Elastix)
-installation and support of systems used in bars and restaurants.
Overview
3
3
Languages
3
3
years of post-secondary education
12
12
years of professional experience
Work History
Help Desk Support Specialist
Rossi Tecnologia
SAO PAULO, SP
02.2010 - Current
- Patched software and installed new versions to eliminate security problems and protect data.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Loaded software, granted permissions and configured hardware for new employees as part of onboarding process.
- Configured hardware, devices and software to set up work stations for employees.
- Removed malware, ransomware and other threats from laptops and desktop systems.
- Installed new desktop systems and migrated data to new machines.
- Provided end-user system and equipment training as needed.
- Walked user through series of steps to determine problem and implement likely solution.
- Optimized system operation and resource utilization to streamline workflows and processes.
- Logged activities in tracking system to maintain accurate, timely records.
- Responded to inquiries by phone, email and walk-up requests.
- Supervised daily configuration activities and business systems operations.
- Used established procedures to identify critical customer and system issues and escalate problems to appropriate person or group.
- Provided support for network infrastructure and baseline configurations.
- Oversaw installations of new technology and new personnel training.
- Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Installation and maintenance of voip telephony servers(Asterisk and Elastix)
- Installation and maintenance of linux and windows servers
- Network administration.
- Built and provided basic end-user troubleshooting and desktop support on Windows, Linux and Mac systems.
- Logged support tickets and closed when issues were resolved.
- Used ticketing systems to manage and process support actions and requests.
- Evaluated system potential by testing compatibility of new programs with existing programs.
- Resolved technical issues by troubleshooting.
- Installed, modified and repaired software and hardware to resolve technical issues.
- Assisted customers with product selection based on stated needs, proposed use and budget.
- Performed tests of functionality, security and performance of different workstations and devices.
- Identified and solved technical issues using variety of diagnostic tools and tactics.
- Managed customers' expectations of support and technology functionality in order to provide positive user experience.
Education
No Degree - Analysis And Systems Development
Ibmec
São Paulo 01.2008 - 12.2010
Skills
Network repairs and maintenance
undefinedTimeline
Help Desk Support Specialist
Rossi Tecnologia
02.2010 - Current
No Degree - Analysis And Systems Development
Ibmec
01.2008 - 12.2010
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