Andréa Ramos Nascimento
Environmental Technology
Paulînia
Summary
Dynamic leader with proven expertise in operations and brand management, honed at Aloha Divers Okinawa and Arcos Dourados. Excelled in boosting brand awareness and sales through strategic planning and team leadership. Skilled in financial management and customer relationship management, achieving significant business development and customer satisfaction improvements.
Use as reference Trip Advisor of Aloha Divers Okinawa .
Overview
14
14
years of professional experience
2
2
Languages
Work History
Diveshop Manager and Dive Instructor
Aloha Divers Okinawa
01.2017 - 12.2024
- Managed the logistics between bookings, gear preparation and boat operation daily.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Taught and guided guests on dives daily ensuring safety and excellent customer service.
- Controlled costs to keep business operating within budget and increase profits.
- Improved marketing to attract new customers and promote business.
- Conducted market research to identify customer needs and adjusted product offerings accordingly, increasing customer satisfaction.
Marketing Manager
Arcos Dourados Com De Alimentos LTDA
02.2011 - 05.2013
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Managed budgets, allocating funds strategically towards high-impact initiatives that supported overall business goals.
- Boosted sales performance through the creation of engaging promotional materials and targeted advertising strategies.
- Increased brand awareness by developing and implementing strategic marketing campaigns.
- Worked on campaigns to collect food and products to be distributed in needy communities in Campinas and region.
- Worked focued in boosting campaigns of donation to Cancer institute Ronald McDonalds.
Education
Master Instructor - Diving
PADI
Okinawa 04.2001 -
Superior Completo - Environmental Technology
UNICAMP
Campinas 04.2001 -
Skills
Team Leadership
Operations Management
Strategic Planning
Performance Management
Time Management
Financial Management
Business Development
Customer Relationship Management (CRM)
Brand Management
Problem-solving abilities
Teamwork and Collaboration
Timeline
Diveshop Manager and Dive Instructor
Aloha Divers Okinawa
01.2017 - 12.2024
Marketing Manager
Arcos Dourados Com De Alimentos LTDA
02.2011 - 05.2013
Master Instructor - Diving
PADI
04.2001 -
Superior Completo - Environmental Technology
UNICAMP
04.2001 -
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