Summary
Overview
Work History
Education
Skills
Interests
Timeline
SoftwareEngineer
Andi Sofyan Hakim

Andi Sofyan Hakim

Senior Lead Engineer
Yokohama, Kanagawa, Aoba, Ichigaocho

Summary

With 20 years of experience in the telecom & software engineering, leading the successful migration of legacy systems to cloud platforms, designing & implementing virtualization and cloud solutions. Exceptional communicator in customer- facing roles, with a passion for solving complex technical problems and staying up-to-date with emerging technologies.

Overview

20
20
years of professional experience

Work History

Senior Lead Engineer

Mavenir
03.2014 - Current
  • Lead technical architecture and implementation of various voice and messaging solutions, including Voice over LTE (VoLTE) and Rich Communication Suites (RCS).
  • Led successful migration of legacy system to cloud platform, improving efficiency and scalability.
  • Designed and implemented virtualization and cloud platform solutions.
  • Led implementation of real-time monitoring and observatory framework to ensure high-quality network performance of large scale infrastructure over 100nodes, providing customers with reliable and uninterrupted service.
  • Mentored and trained junior engineers, fostering culture of continuous learning and development.
  • Gained strong leadership skills by managing projects from start to finish
  • Adaptable and proficient in learning new concepts quickly and efficiently
  • Organized and detail-oriented with strong work ethic
  • Demonstrated respect, friendliness and willingness to help wherever needed

Principal Technical Support Engineer

PT. Oracle Indonesia
Jakarta, Indonesia
08.2010 - 02.2014
  • Provide technical support for global customers in area of GSM network, including Intelligent Network and Online Charging.
  • Conducted root cause analysis to identify and resolve complex technical issues, and worked with cross-functional teams to implement effective solutions.
  • Develop and maintain technical documentation, including troubleshooting guides, knowledge base articles, and training materials and resulting in 15% reduction in support tickets.

Senior Integration And Support Engineer

PT. eServGlobal Indonesia
Jakarta, Indonesia
05.2008 - 07.2010
  • Led end-to-end integration projects for major telecommunications clients, including planning, design, testing, and delivery of solutions
  • Worked closely with cross-functional teams, including product management, engineering, and operations, to ensure successful product delivery and customer satisfaction
  • Contributed to development of internal processes and tools which increased efficiency and quality of product delivery.

Programmer

PT. Indosat / Indosat Multimedia Mobile
Jakarta, Indonesia
07.2002 - 05.2008
  • Contributed to company's efficiency by creating in-house clearing house for billing settlement with roaming partners which resulted OPEX reduction
  • Streamlined customer retention and relationship management systems, reducing customer churn rate by 15% within first year.
  • Incorporated database technologies into coding projects
  • Collaborated with team to determine application requirement specifications

Education

Bachelor of Science - Information System

University of Budi Luhur
Jakarta, Indonesia
09.2003 - 02.2010

Skills

    Software Requirements Specification

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Interests

Passionate about solving complex technical problems and finding innovative solutions

Enjoy exploring and learning new technologies and techniques to stay up-to-date in the field

Timeline

Senior Lead Engineer

Mavenir
03.2014 - Current

Principal Technical Support Engineer

PT. Oracle Indonesia
08.2010 - 02.2014

Senior Integration And Support Engineer

PT. eServGlobal Indonesia
05.2008 - 07.2010

Bachelor of Science - Information System

University of Budi Luhur
09.2003 - 02.2010

Programmer

PT. Indosat / Indosat Multimedia Mobile
07.2002 - 05.2008

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Andi Sofyan HakimSenior Lead Engineer