ANASTASIA KIM
Ashburn,VA
Summary
Encouraging manager and problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Dedicated to applying training and morale-building abilities to enhance employee engagement and boost performance. Proficient in using independent decision-making skills, sound judgment, and transparency to positively impact company success.
Overview
5
5
years of professional experience
Work History
Operations Manager
Intelligent Office - ART
Vienna
07.2020 - 05.23
- Supervised operations staff and kept employees compliant with company policies and procedures
- Developed systems and procedures to improve operational quality and team efficiency
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services
- Led hiring, onboarding, and training of new hires
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines
- Developed and maintained relationships with external vendors and suppliers
- Analyzed and reported on key performance metrics to senior management
- Implemented progress improvement to shap organizational culture, optimze procedures for higher efficiency and help company evolve and grow
- Directed initiatives to improve work environment, company culture and overall business strategy
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service
- Negotiated price and service with customers to decrease expenses and increase profit
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports
- Processed payroll, prepared reports, and ensured regulatory employee compliance; issued invoices, tracked payments, and recorded receipts
Training Coordinator
Intelligent Office - ART
Vienna, VA
03.2021 - 01.2022
- Worked with upper management to identify, plan, align, and address training needs
- Trained new employees on proper protocols and customer service standards
- Produced training manuals, presentations, and resources for enhanced learning
- Created and maintained detailed training records and reports for management review
Intelligent Assistant
Intelligent Office - Arlington, Reston, Tysons
Arlington, VA
07.2020 - 03.2021
- Greeted guests with friendly professionalism
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel
- Scheduled meetings and appointments for multiple small businesses, including law practices and medical facilities
- Monitored and ordered supplies to keep office well stocked
- Properly distributed and filed incoming client mail
- Offered technical support and troubleshot issues to enhance office productivity
- Developed, maintained, and followed filing systems to complete daily paperwork and computer data entry for easy access to information
- Increased customer service success rates by quickly resolving or escalating issues
English Teacher
POLY Education Institute
Goyang-shi
10.2018 - 03.2020
- Developed innovative lesson plans to engage students in English language learning
- Assessed student progress and provided feedback to improve performance and establish academic success
Education
Bachelor of Arts - Multi-faceted discipline with a focus in Psychology and Foreign Culture and Literature
West Virginia University
Teaching of Foreign Languages, Introduction to Linguistics, Second Language Reading, Number and Algebra for Teachers -
Korea University
Skills
- Staff Management & Training
- Multi-site Operations
- Payroll administration
- Employee Onboarding
- Project Development & Management
- Contract Development
- QuickBooks
- Accounts receivable
- Microsoft Office
References
References available upon request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Training Coordinator
Intelligent Office - ART
03.2021 - 01.2022
Operations Manager
Intelligent Office - ART
07.2020 - 05.23
Intelligent Assistant
Intelligent Office - Arlington, Reston, Tysons
07.2020 - 03.2021
English Teacher
POLY Education Institute
10.2018 - 03.2020
Bachelor of Arts - Multi-faceted discipline with a focus in Psychology and Foreign Culture and Literature
West Virginia University
Teaching of Foreign Languages, Introduction to Linguistics, Second Language Reading, Number and Algebra for Teachers -
Korea University
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