Ana Maria Andreas
System Engineer/Salesforce Consultant
Osaka
Summary
Bilingual Salesforce Consultant with hands-on experience in system support, configuration, and low-code development across multiple Salesforce Cloud products. Proven ability to manage user requirements, implement automation, and support cross-functional teams in both Japanese and English. Comfortable coordinating with offshore teams and local stakeholders, and eager to contribute to enterprise-level Salesforce projects—particularly in Commerce, Service, or Marketing Cloud—within a dynamic, globally connected organization.
Overview
4
4
years of professional experience
27
27
years of post-secondary education
4
4
Certifications
5
5
Languages
Work History
Salesforce Consultant
Infonic Co., Ltd.
04.2023 - Current
- Delivered day-to-day Salesforce administration and support for multiple clients across real estate, education, Retail/ eCommerce and healthcare industries, including object and field customization, data and report management and integration, layout adjustments, user management, and automation using Flows and Process Builder.
- Participated in system development life cycle activities including requirements gathering, design documentation, testing, and deployment, contributing to the stable operation and enhancement of Salesforce environments.
- Built and maintained sandbox and Scratch Org environments to support development and UAT activities, using SFDX and Git for source and version control.
- Developed and tested basic Apex triggers and batch classes by referencing existing examples and applying best practices, contributing to custom business logic implementation.
- Integrated third-party tools such as SVF Cloud via AppExchange and supported feature expansion by mapping Salesforce data to external templates for automated reporting.
- Created documentation, manuals, and presentation materials in both Japanese and English, and conducted user training to support system adoption and onboarding.
- Assisted in evaluating Salesforce Marketing Cloud for client needs, including creating comparison reports with Service Cloud, exploring email marketing campaigns, customer service solutions, data segmentation, customer journey features, and preparing strategic presentation materials for customer engagement planning
- Provided support to bilingual client environments, including English-language explanation of Salesforce features to non-Japanese staff.
- Guided users in Salesforce Certified Administrator exam preparation through tailored coaching and mock testing support.
- Supported the implementation of a CTI (Computer Telephony Integration) system within Salesforce Service Cloud, collaborating with the vendor to ensure smooth call handling, screen pop functionality, and agent productivity enhancements.
English Teacher (Part-Time)
WILL English School
10.2021 - 03.2023
- Planned, prepared and delivered English classes for students in various age groups.
- Led interesting and diverse group activities to engage students in course material.
- Recorded student development for helpful progress reporting.
Education
BBA - Corporate Finance
Kobe University
04.2001 - 03.2023
Japanese Language and Culture Preparatory Course -
Tokyo University of Foreign Studies
04.2018 - 03.2019
High School Degree - undefined
Mihai Viteazul National College
09.2013 - 06.2017
Skills
Salesforce
Office 365
Google Workspace
undefinedCertification
Salesforce Certified Service Cloud Consultant
Accomplishments
- Awarded MEXT Undergraduate Scholarship
- CFA Ethics Challenge Finalist
Timeline
Salesforce Consultant
Infonic Co., Ltd.
04.2023 - Current
English Teacher (Part-Time)
WILL English School
10.2021 - 03.2023
Japanese Language and Culture Preparatory Course -
Tokyo University of Foreign Studies
04.2018 - 03.2019
High School Degree - undefined
Mihai Viteazul National College
09.2013 - 06.2017
BBA - Corporate Finance
Kobe University
04.2001 - 03.2023
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