Amy Karanjit
Tokyo
Summary
Accomplished Quality Analyst at Transcosmos, skilled in project management and data analysis. Trained junior analysts, fostering a results-driven team. Improved reservation processes at Sumitomo Fudoshan Hotel, boosting guest satisfaction by 20%. Proficient in quality improvement and effective communication.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Quality Analyst
Transcosmos
Tokyo,Japan
02.2025 - Current
- Conducted thorough testing of software applications to ensure functionality and quality standards.
- Analyzed user requirements and developed test plans to enhance product reliability.
- Collaborated with development teams to identify defects and recommend solutions for improvement.
- Executed regression testing to validate updates and maintain system integrity across platforms.
- Documented test cases and results, maintaining comprehensive records for quality assurance purposes.
- Trained junior analysts on best practices for quality assurance and testing methodologies.
- Led cross-functional meetings to discuss project progress and align on quality objectives effectively.
- Provided detailed reports on quality metrics to senior management, enabling informed decision-making regarding process improvements.
Reservations Supervisor
Sumitomo Fudoshan Hotel Villa Fontaine
Tokyo,Japan
10.2023 - 01.2025
- Managed daily reservations, optimizing room availability and guest preferences.
- Trained and supervised staff on reservation system protocols and customer service excellence.
- Streamlined booking processes, enhancing efficiency in handling guest inquiries and requests.
- Oversaw changes to reservation policies, ensuring compliance with hotel standards and improving guest satisfaction.
- Collaborated with front desk team to resolve issues related to bookings and guest experiences promptly.
- Developed training materials for new employees, focusing on system navigation and effective communication skills.
- Analyzed reservation trends and provided recommendations for strategic planning purposes.
- Assisted in the development of promotional packages, driving revenue growth within the department.
Front Desk Receptionist
Sumitomo Fudosan Hotel Villa Fontaine
Tokyo,Japan
2022 - 01.2025
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered phone inquiries and directed calls to appropriate departments.
- Greeted guests and managed check-in/check-out processes efficiently.
- Assisted guests with reservations and provided local information.
Front Desk Receptionist
Suimeisou Inn
Hakone,Japan
2019 - 2022
- Greeted guests and managed check-in/check-out processes efficiently.
- Answered phone inquiries and directed calls to appropriate departments.
- Maintained cleanliness and organization of front desk area.
- Assisted guests with reservations and provided local information.
Education
Bachelor Of Business Study - Management
Tribhuwan University
Kathmandu07.2015
Skills
- Project management
- Training material development
- Quality improvement
- Quality processes
- Data analysis
- Data validation
- Requirements analysis
- Training implementation
- Correction action planning
- Results and Deadline-driven
Certification
- Account Packaging
- IELTS(6.5)
- Japanese Language Proficiency Test (N2)
- Certified Leader and Quality Analyst
Languages
English
Advanced (C1)
Japanese
Bilingual or Proficient (C2)
Hindi
Intermediate (B1)
Timeline
Quality Analyst
Transcosmos
02.2025 - Current
Reservations Supervisor
Sumitomo Fudoshan Hotel Villa Fontaine
10.2023 - 01.2025
Front Desk Receptionist
Sumitomo Fudosan Hotel Villa Fontaine
2022 - 01.2025
Front Desk Receptionist
Suimeisou Inn
2019 - 2022
Bachelor Of Business Study - Management
Tribhuwan University