AMR Mahmoud Mohamed Ewis
Sales Representative
Alexandria,13
Summary
Knowledgeable and dedicated customer service professional with extensive experience in [Type] industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
14
14
years of professional experience
10
10
years of post-secondary education
Work History
Customer Service Representative
MAJOREL Company
Alexandria
10.2020 - 01.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Responded to customer requests for products, services and company information.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
Sales Representative
Domina Coral Bay Hotel
Sharm El shiekh, Sinai
05.2009 - 03.2020
- Developed and delivered engaging sales presentations to convey product benefits.
- Effectively sold significant overstock of inventory, reducing overhead and improving cash flow.
- Expanded customer base and boosted profit within product line.
- Documented customer interactions using SalesForce to capture data in processing system.
- Created strategies to develop and expand sales of services to existing customer which resulted in significant increase in annual revenue.
Tour Coordinator
Travco Tour Company
Sharm el shiekh, Sinai
02.2015 - 02.2016
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
- Responded to clients' questions, issues, and complaints and found appropriate solutions when needed.
Front Desk Receptionist
Domina Coral Bay Hotel
Sharm El shiekh, Sinai
01.2014 - 01.2015
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Contacted housekeeping staff and maintenance department immediately to resolve guest room issues.
- Protected guest valuables with main safe or in individual boxes to maximize security.
Education
High School Diploma -
Don Bosco High School
Alexandria , Karmooz 09.2004 - 07.2009
Associate of Science - Management Information Systems
High Institute of Tourism , Hotels And Computer
Alexandria, El Siouf 09.2009 - 10.2014
Skills
Sales expertise
Complaint resolution
Creative problem solving
Retail store support
Stock management
Self-Motivated
Data Entry
Dependable and Responsible
Interpersonal Communication
Fluent in [ITALIAN] High school
Beginner in [English]
Beginner In [Russian]
Native in [Arabic]
Proficient in [Software]
Timeline
Customer Service Representative
MAJOREL Company
10.2020 - 01.2022
Tour Coordinator
Travco Tour Company
02.2015 - 02.2016
Front Desk Receptionist
Domina Coral Bay Hotel
01.2014 - 01.2015
Associate of Science - Management Information Systems
High Institute of Tourism , Hotels And Computer
09.2009 - 10.2014
Sales Representative
Domina Coral Bay Hotel
05.2009 - 03.2020
High School Diploma -
Don Bosco High School
09.2004 - 07.2009