Ameena Martin
Abilene
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Dominos Pizza Inc.
09.2024 - 06.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Carhop Server
Sonic DriveIn
09.2024 - 03.2025
- Ensured timely delivery of food and beverages to customers, prioritizing exceptional service.
- Answered guest questions and promoted special products.
- Contributed to team success by regularly communicating with coworkers and offering assistance when needed.
Cook
Sonic DriveIn
03.2024 - 09.2024
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
Carhop Server
Sonic DriveIn
03.2022 - 07.2023
- Maintained a positive attitude even during high-stress periods, contributing to an uplifting work environment for both colleagues and guests.
- Upheld stringent food safety standards by following proper sanitation procedures during all aspects of food handling and preparation.
- Handled cash transactions accurately, providing correct change and processing credit card payments securely.
Education
Associate of Science - Biochemistry
Southern Illinois University - Carbondale
Carbondale, IL06.2025
Skills
- Excel and AutoCAD proficiency
- Skilled in Microsoft Office
- Skilled in Google Suite applications
- Experienced in using Premiere Pro
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Computer proficiency
- Product knowledge
Timeline
Customer Service Representative
Dominos Pizza Inc.
09.2024 - 06.2025
Carhop Server
Sonic DriveIn
09.2024 - 03.2025
Cook
Sonic DriveIn
03.2024 - 09.2024
Carhop Server
Sonic DriveIn
03.2022 - 07.2023
Associate of Science - Biochemistry
Southern Illinois University - Carbondale
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