AMANDA MIZE
Customer Service Representative
Kadena,47
Summary
Dedicated Customer Service Representative with with over 10 years of experience including sales, tech support, ad customer care. Familiar with major customer service software, and conflict resolution, and possess a positive attitude. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
1822
1822
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Lead Donor Center Technician
Biomat Grifols
Lawton , ok
05.2022 - 05.2023
- Conducts pre-donation medical screening
- Interaction and responsiveness to customer needs
- Assesses donor suitability
- Provides appropriate feedback to ineligible donor candidates
- Ensures all donor screening information is complete
- Ensures donor confidentiality
Phlebotomist
Biomat Grifols
Lawton, OK
05.202 - 05.2023
- Established rapport with minimum of 50 donors to ensure overall customer happiness while ensuring donor confidentiality per day.
- Respond to and assist with handling donor reactions
- Monitors donors and equipment to ensure the health of donors and the quality of the product
- Sets up, disconnects, and operates the automated plasmapheresis machines
- Disconnects and disposes of all contaminated disposable equipment
Hairstylist/Cosmetologist
Sports Clips
Las Vegas, NV
01.2013 - 12.2013
- Assessed clients' requests with advice on cutting and styling to meet their needs
- Sanitized styling tools along with maintaining a clean salon
- Answering phone calls and scheduling appointments
- Counted and documented all opening and closing cash amounts on a daily basis
Sales Associate
Bath and Body Works
Las Vegas, NV
01.2007 - 12.2007
- Restocked, arranged, and organized products on the front lines to drive product sales
- Helped customers complete purchases, locate items and join loyalty reward programs
- Processed POS transactions, balancing all sales at the end of each day
Plasma Processor
Biomat Grifols
Lawton, OK
05.2022 - 05.2023
- Collects and processes donor samples for processing and testing
- Records weight of product and samples
- Labels samples and freezes units for final packing within the required timeframe
- Packs units for final shipment; packs samples and prepares shipping box to send samples to the testing lab
- Monitors stored products and reports working conditions of equipment
- Maintains active communication and quality
Education
Cosmetology -
Euphoria Institute of Beauty Arts & Sciences
Las Vegas, NV 09.2010 - 05.2011
High School Diploma - undefined
Centennial High School
Las Vegas, NV 08.2004 - 06.2007
Skills
- Attention to Detail
- Active Listening Skills
- Building Customer Loyalty
- Positive Attitude
- Time Management
- Communication
- Patience
- Problem Solving
- Organizational Skills
- Critical Thinking Skills
- Decision Making
- Product Knowledge
- Service Desk
Paperwork processing
Certification
Cosmetology License - Nevada Board of Cosmetology.
PTO Member
PTO member at Ralph Sterling Elementary School.
Timeline
Plasma Processor
Biomat Grifols
05.2022 - 05.2023
Lead Donor Center Technician
Biomat Grifols
05.2022 - 05.2023
Hairstylist/Cosmetologist
Sports Clips
01.2013 - 12.2013
Cosmetology License - Nevada Board of Cosmetology.
06-2011
Cosmetology -
Euphoria Institute of Beauty Arts & Sciences
09.2010 - 05.2011
Sales Associate
Bath and Body Works
01.2007 - 12.2007
High School Diploma - undefined
Centennial High School
08.2004 - 06.2007
Phlebotomist
Biomat Grifols
05.202 - 05.2023
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