Ama Korkor Daa Ohene-Kena

• Planned and executed social media vision, driving brand discovery and customer engagement
• Researched social media trends and monitored competitor activity, evolving highly relevant social content
• Maintained social media calendar, supporting brand identity while tapping into seasonal moments and appropriate trends
• Owned multiple KPIs for social media strategy, driving results toward business goals
• Presented recommendations to senior leadership via meetings and proposals
• Connected with current and prospective customers, actively replying to brand mentions and direct messages
• Built and ran social media campaigns, aligning with corporate brand strategy
• Responded to requests for information about employers' activities and status
• Developed and maintained company's corporate image and identity.

• Played an integral role in new business pitches and hold responsibility for the effective onboarding of new clients
• Responsible for the development and achievement of sales through the direct sales channel
• Focusing on growing and developing existing clients, together with generating new business
• Writing business plans for all current and opportunity tender business
• Acting as the key interface between the customer and all relevant divisions.

• Managed internal and external resources in order to deliver services and meet contractual commitments
• Served as Verizon client advocate and sought to add value through proactive delivery of new solutions and services
• Proactively developed and maintained client relationships
• Monitored SLA (Service Level Agreement) agreements to ensure compliance
• SLA reporting for customer network performance
• Coordinated the work of the operating teams
• Provided accountability for incident management
• Proactively analyzed, assessed problems and resolved them
• Developed Disaster Recovery Plans and kept track of risk assessment
• Assisted customers with registration and other online solutions
• Provided training to the customer when required

• Participated in the development of sales and animated the site by following the established marketing plan under the direction of the ecommerce manager and working with Kérastase UK (L'Oréal)
• Followed technical developments in connection with the development team
• Controlled the web marketing levers (Google AdWords
• CRM, business analysis.) with the dedicated team
• Carried out operations reports
• Kept track of performance and revenue in order to propose optimizations and improvements

• Coordinated and translated website content from
• French to English
• Planned and executed marketing strategies
• Formulated and communicated marketing materials
• Researched and contacted all possible clients
• Organized important financial documents and receipts into company filing systems
• Ran errands and picked up goods to meet staff needs
• Updated company accounts and customer information in business databases
• Reminded managers of important deadlines and engagements.

• Helped pupils with homework while engaging them in various language strengthening activities to help ameliorate their French speaking abilities
• Provided academic instruction to pupils an hour every weekday
• Provided quality reading and math instructions to pupils
• Collaborated with parents and teachers to determine student needs and develop tutoring plans.

• Planned, developed and conducted direct marketing efforts for a particular brand and product
• Created and conceptualized strategies to take advantage of market opportunities
• Managed and supervised external marketing brand content
• Worked closely with partner companies to develop packaged products
• Wrote reports and creative briefs while assisting in the creation of circulars, email campaigns, online promotion, prepared presentations and support to social media efforts
• Performed analysis of marketing and sales data and entered contact information into contact management systems

• Regional Integration | Accra, Performed routine clerical, administrative duties and protocol duties for all visitors in the Estates Bureau
• Drafted messages, scheduled appointments, and supported other staff and higher officers
• Participated in site meeting for the New Ministry building with Chinese Delegates

• Provided guidance for individuals and groups of students through the development of educational and career plans
• Resolved individual and small groups of students academic problems while consulting with teachers and staff regarding the developmental needs of students
• Participated in, coordinated and conducted activities that contributed to the effective operation of the counseling program

• Developed and implemented project work plans and review as appropriate to meet changing needs and requirements
• Developed, maintained and improved any business relationships vital to company success and conducted quality control for work performed by independent contractors
• Evaluated project and recommended report to identify issues and opportunities to improve performance going forward
• Interacted clearly, constructively and positively with all organizations to ensure projects are completed effectively and with minimal disruption to planned events

• Conjoined my theoretical knowledge to the Marketing
• Director's experience to launch and promote a new product
• Employed my communications skills in drafting a press release and also launching a Facebook Ad campaign
• Utilized my people skills in managing and training the sales promotion team to achieve the desired goal
• Managed a team of sales promoters, performed sales and pitched products and services
• Liaised with distributors and searched for new market possibilities for the company to expand the market base of the company
• Drafted press releases and other general duties as required

First Class (Honors)